Help and assistance

For immediate answers on a huge range of questions, check our Frequently Asked Questions:

Or find out more about:

Research support

The Research support team in IT Services provides advice and support to researchers on using IT systems in their work.

The team maintains a High Performance Computing (HPC) facility at Sussex and has links to wider research computing networks.

More about research services


Download software and obtain free licence codes to use for free while you are a student or member of staff:

Other useful software

Endnote referencing software is available on cluster room PCs and students can download and install Endnote at no cost.

ArcGIS mapping software. Install from DVD - copies available from the IT Service Desk in Shawcross.

WinSCP - file transfer program which gives you access to University files when you're away from the campus. See also our set up guide


At Sussex, we have the same eduroam wi-fi network used in universities and learning institutions across the world.

This means that you can use the wi-fi service in many other universities with your Sussex login.

Setting up your eduroam connection:

Useful services

Research data
Facilities for the storage of large volumes of data required for research projects.

High performance computing
Specialist computing services for research projects needing high capacity systems.

Sussex Direct
The central web-based interface for members of the University with information about courses, committees, budgets and personnel.

Enquiries and help
How to get support by email, telephone or in person at our office in Shawcross.

Specialised courses and online resources. Timetables and information on booking courses.

All services

Updated on 29 January 2020