Human Resources

Employee Assistance Programme

The University of Sussex is not just a internationally renowned, research-led institution, it is a community of colleagues who support each other across all of our activities.

Sometimes we can all find it a struggle to balance the demands of work, family and relationships

As a member of staff you have access to a range of benefits that can be found on the Staff Reward and Benefits page.

There you will find a link to our Employee Assistance Programme (EAP) partners Care First. Care First are a specialist highly professional organisation that can provide a range of help at difficult times. There is a 24 hour / 365 days-a-year telephone help line that can provide counselling and specialist advice on a range of matters.

In some circumstances, if face-to-face counselling is appropriate this will be arranged with a suitable counsellor that is convenient to you.

You can call the EAP helpline on 0800 015 5630.

The service is confidential and staff can self-refer themselves. There is no need to inform your line manager and Care First will keep all their contact with you completely confidential. Whether is it a family matter, moving house, moving job, a major life event, neighbourhood concerns, consumer rights, or even a brush with the law, they can provide advice and help - and signpost you to more specialist services if they think that you need to access them.

All the staff at Care First are qualified and experienced in their field. Register with Care First now (username: lifestyle1234 / password: carefirst)



As a member of staff at the University of Sussex you also have free access to: 

'Thrive' is an evidence based smart phone app providing in-depth tools and support for anyone to improve their mental wellbeing.

How to access the Thrive App:

Step 1. Find the log on page.

Step 2. Enter your e-mail address, and verify it.

Then enter a password of your choice.

Step 3. Enter the University of Sussex Company access code :  AVIVAIYP1116


Our on site Occupational Health team are still here and continue to offer advice on health, safety and wellbeing at work. Referral to occupational health is via your Line Manager or HR. Read more about Occupational Health at Sussex.