Finance Division

Credit Control

Please note that the office will be closed from 1pm Thurs 21st December to 10am Tuesday 2nd January for Christmas. We apologise for any inconvenience this causes.


Debt Recovery

Debt recovery and/or arrangement of Payment Plans on outstanding debts for:

  • Left students
  • BSMS students
  • External people
  • Companies
  • Staff

Swift and effective action is taken to collect overdue debts. If there is no response/resolution the debt may be referred to a debt collection agency

Services for Staff

  • Maintaining the Permanent Data held on the Sales Ledger - open new or amend/close existing accounts when requested - from information provided on the Sales ledger account request form
  • Investigating queries regarding invoices/credit notes/payments/disputes
  • Providing information about accounts, where relevant, to other Departments and Schools
  • Monthly Salary Deduction when requested
  • Information  on entering sales ledger invoices - to ensure compliance with the University financial regulations

Services for External Customers

  • Investigating queries regarding invoices/credit notes/payments/disputes
  • When necessary, take payments against invoices
  • When requested, send copy invoices to customers



Credit Control Team Leader: Martine Westwood 

T: 01273 678082


Senior Advisors:

Claire Folwell

T: 01273 877958

Tracey Hunter

T: 01273 678206



Sam Riley

T: 01273 678205