Finance Division

Credit Control


Debt Recovery

Debt recovery and/or arrangement of Payment Plans on outstanding debts for:

  • Left students
  • BSMS students
  • External people
  • Companies
  • Staff

Swift and effective action is taken to collect overdue debts. If there is no response/resolution the debt may be referred to a debt collection agency

Services for Staff

  • Maintaining the Permanent Data held on the Sales Ledger - open new or amend/close existing accounts when requested - from information provided on the Sales ledger account request form
  • Investigating queries regarding invoices/credit notes/payments/disputes
  • Providing information about accounts, where relevant, to other Departments and Schools
  • Monthly Salary Deduction when requested
  • Information  on entering sales ledger invoices - to ensure compliance with the University financial regulations

Services for External Customers

  • Investigating queries regarding invoices/credit notes/payments/disputes
  • When necessary, take payments against invoices
  • When requested, send copy invoices to customers



Credit Control Team Leader: Martine Westwood 

T: 01273 678082


Senior Advisors:

Claire Folwell

T: 01273 877958

Tracey Hunter

T: 01273 678206



Sam Riley

T: 01273 678205