Security SLA
Full specification available on request
| Service | Service Level Provision | Responsibilities of users |
|---|---|---|
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To maintain, as far as is reasonably practicable, a safe and secure environment for all campus users |
A 24-hour every day presence with a staffed reception, patrols and monitoring of technical equipment designed to assist in this objective To respond to emergency situations. All Security Officers are First Aid trained To escort emergency vehicles on Campus To monitor lone-worker procedures To provide an after-dark escort facility to lone persons on campus and to and from Falmer Station |
To comply with the University Ordinances and Regulations. To report any witnessed breaches thereof To be aware of emergency procedures in relation to fire and telephone number in relation to all emergencies To be aware of and follow procedure To have a lone worker procedure and inform Security of such Awareness of booking procedure and the need for reasonable notice |
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To protect University Property and the personal property of campus users |
To patrol campus on a 24 hour basis ensuring that out of working hours premises are secure To monitor CCTV and other crime prevention equipment To respond to fire, plant and other alarms and to ensure that 'out of hours' emergency protection work is completed To inform named person of an emergency situation arising in an 'out of hours' experimentation area To advise on property protection matters By analysis of data ensure that Security staff are used to the optimum affect and that Units are made aware of any crime trends/need for extra vigilance From time to time conduct a property protection/anti-crime advertising campaign To provide a security input into a Unit's training programme if required |
To ensure each Unit has a securing procedure at the end of each working day, and during working hours has arrangements for staff to safely store personal property. (staff should be advised to bring to work only property required during this period). To ensure all internal equipment is kept in good repair with sufficient lighting to allow meaningful use To ensure Security has all information required to take such action outside normal working hours, including a 'call out' list of Unit staff To ensure Risk Assessment has been completed and named emergency contact has been forwarded to Security To ensure all physical protection measures do not contravene Health & Safety and comply with University policy. To ensure there are reasonable procedures in place to protect intellectual assets and prevent fraud. Unit management to ensure staff are aware of information passed from Security. Management to allow display of material in agreed part of building Management's awareness of facility |
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Crime prevention, reporting and investigation |
In addition to the steps shown under the Protection of Property section. Public Disorder: To ensure all incidents are dealt with swiftly and appropriately Other Crime: To ensure victim is helped with the reporting to police and evidence retention procedure. Where appropriate instigate University insurance claim. To use information to assist in internal investigation and prevention of further crime |
To report any such incident witnessed. To ensure compliance with licensing regulations To report matter to police. To supply all available relevant information pertaining to incident. |
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To assist with the free-flow of traffic throughout campus |
To ensure that all impediments to the free-flow of traffic are removed as expeditiously as possible, while in the meantime assisting the flow of traffic When there is a need for road/car park closure/diversions, to ensure sufficient temporary arrangements are in place to ensure safety/sufficient movement To control entry to Visitors' Car Parks and restricted areas by means of remote control and CCTV use To act as a storage agency for vehicles towed away by Traffic Unit |
To comply with the Road Traffic Acts and University parking regulations To comply with temporary arrangements Units to ensure visitors have permits. Campus users abide by regulations To collect vehicles and pay University imposed financial penalty |
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Assisting in the maintenance of Health & Safety standards |
To ensure that defects in paving, roads, lights or any other matter affecting Health & Safety are made safe temporarily and reported to the appropriate person for rectification To carry-out a weekly check on all campus emergency telephones To assist in a weekly check of fire alarms On closure days, when the Security Unit is the sole representative of the University present, ensure that the University's duty of care to residents is discharged |
To discharge their lawful duty by reporting any such finding to the Security Unit or Help Desk To report any found defects to the Security Unit Holders of disabled persons' equipment to check in working order Appropriate arrangements to be made by various Units, including dissemination of information concerning arrangements to residents |
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Escorting of cash and other items of high value |
To escort persons carrying such items in transit on campus in accordance with the Unit's Risk Assessment To ensure the safekeeping of University valuable property during off-campus events To ensure the safe transfer of examination papers between sites on campus |
To take reasonable precautions, including variation in time for regular cash transfers To ensure sufficient secure storage space available To ensure safekeeping until arrival of Security Officer and that a person is available to receive at place of delivery |
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Terrorism and kindred matters |
To ensure, through liaison with police and the Security Services, that any information in regard to potential terrorism and kindred matters likely to affect the University is disseminated to the relevant persons That, as far as reasonably possible, particular 'at risk' visitors are protected while on University premises. (Risk Assessment in conjunction with police) To ensure suitable precautions are taken to ensure the safety of any military personnel taking part in a University function |
That appropriate action, based thereon, is taken to protect people and property, To inform the Head of Security of University work taking place, which might attract such action Details of such visits to be passed to Head of Security, giving as much notice as possible. Persons comply with any special arrangements deemed necessary All such forthcoming events to be notified to Head of Security. Unit concerned to plan for pre-event search of area |
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Protection of off-campus University property, staff and residential students |
To advise on security matters, as and when required To act as a liaison point for any emergency occurring 'out of hours' and ensuring necessary remedial action is taken To attend locations 'out of hours' to physically check security of site |
To liaise with Security Unit on such matters To ensure residents are aware of emergency procedure. To ensure Security Unit has all necessary information to deal with emergencies. To supply sufficient data to compile Risk Assessment |
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University Ordinances and regulations |
When breaches occur to supply the University with the evidence upon which to base proceedings |
To ensure that all changes to the Ordinances and regulations are publicised. That the Security Unit is aware of the University disciplinary methodology |
