Cleaning SLA
Facilities Management Section
Full cleaning specification available by request
|
Service |
Service Level Provision |
Responsibilities of Users |
|---|---|---|
|
Office Accommodation |
Empty waste bins fortnightly |
To ensure that only general rubbish is placed in the bin |
|
Office Accommodation |
To clean fortnightly to comply with the generic specification |
To ensure access is given to cleaning staff making sure that the clear desk policy is maintained |
|
General Teaching Space |
Daily clean of all GTS prior to any teaching |
To ensure that all rooms are left as found with any rubbish created disposed of in the bin provided |
|
Common Areas |
Daily clean of all areas to include a vacuum/sweep/wash of floors and cleaning of furniture |
To clear away any rubbish created by themselves |
|
Common Rooms |
Daily clean of entire area with the exception of table tops by local agreement |
To clear away any rubbish created by themselves at the end of break |
|
Toilets |
Daily clean to all toilets to an approved hygienic standard signing tick sheet to confirm work each day |
To ensure toilet is vacated as found making sure that paper towels are placed in bin provided |
|
Quality Monitoring |
Premises Teams to inspect daily and to report on maintenance and cleaning matters |
All users to report relevant matters to the Premises Team or direct to Helpdesk |
|
Quality Monitoring |
Site Supervisor/Manager to regularly inspect all buildings with a separate Cleaning audit carried out termly |
All users to report relevant matters direct to the Support Services Supervisor (EFM) |
