Estates and Facilities Management

Cleaning SLA

Facilities Management Section

Full cleaning specification available by request

Service

Service Level Provision

Responsibilities of Users

Office Accommodation

Empty waste bins fortnightly

To ensure that only general rubbish is placed in the bin

Office Accommodation

To clean fortnightly to comply with the generic specification

To ensure access is given to cleaning staff making sure that the clear desk policy is maintained

General Teaching Space

Daily clean of all GTS prior to any teaching

To ensure that all rooms are left as found with any rubbish created disposed of in the bin provided

Common Areas

Daily clean of all areas to include a vacuum/sweep/wash of floors and cleaning of furniture

To clear away any rubbish created by themselves

Common Rooms

Daily clean of entire area with the exception of table tops by local agreement

To clear away any rubbish created by themselves at the end of break

Toilets

Daily clean to all toilets to an approved hygienic standard signing tick sheet to confirm work each day

To ensure toilet is vacated as found making sure that paper towels are placed in bin provided

Quality Monitoring

Premises Teams to inspect daily and to report on maintenance and cleaning matters

All users to report relevant matters to the Premises Team or direct to Helpdesk

Quality Monitoring

Site Supervisor/Manager to regularly inspect all buildings with a separate Cleaning audit carried out termly

All users to report relevant matters direct to the Support Services Supervisor (EFM)