Division of General Counsel, Governance and Compliance

Freedom of Information Complaints Procedure

FoI logoThe University aims to comply fully with its obligations under the Freedom of Information Act and to ensure that the service it provides for those wishing to gain access to information is simple, efficient and effective.

If you are not happy with the University's response to your request under the Act, then you can contact the Head of Information Management and Compliance (foi@sussex.ac.uk) to request an internal review of your response. This must be sent within 40 days of the date the University sent its formal response to your request.

Requests for reviews of the University's Freedom of Information responses will be handled promptly. We adhere to guidance issued by the Information Commissioner's Office (ICO), i.e. we aim to conclude all internal investigations and issue formal review responses within 20 working days following the date of receipt of the complaint/request for review (within 40 working days in exceptional circumstances).  

For more information please see our FOI Internal Review Guidance.

If you still feel your complaint has not been dealt with sufficiently, you can complain to the ICO; more information on this is included in the guidance linked above.


Last updated June 2022