Transport Management SLA
The full specification for this service level agreement (SLA) is available on request.
Service | Service Level Provision | Responsibilities of users |
---|---|---|
Travel Plan Delivery |
To plan, develop, promote, execute and review a sustainable transport strategy and Travel Plan. |
To consider sustainable alternatives for travel to and from campus and on university business. |
Parking Strategy Management |
To administer the Parking Strategy effectively and sensitively including the administration of pass/permit allocation and charging procedures. |
Car-park users to apply promptly for a pass or permit to park online and to report difficulties and discrepancies to Transport Management staff. To pay parking charges promptly. |
Enforcement of University Traffic and Parking Regulations |
To provide prompt, fair and effective enforcement of the Parking Regulations. |
To avoid infringement of the Parking Regulations and to pay any enforcement fines promptly. |
Maintenance and promotion of public transport provision to campus. |
To negotiate with local transport providers to maximise the provision to campus and to enhance the facilities on campus for public transport users. |
To use public transport for travel to and from campus and on university business, whenever possible. |
Provision and promotion of cycle facilities |
To provide and maintain a range of cycling facilities to encourage cycling, including showers, lockers, security and cycle parking. |
To park cycles securely in designated cycle spaces. |
Management of campus car-parks and the road network. |
To maintain and improve provision of car-parks and the road network including lighting, surface maintenance and signage. |
To protect and report any defect in car-parks or the campus road network. |
Management of pedestrian and cycle routes on campus. |
To maintain and improve provision of campus pedestrian and cycle routes including lighting, surface maintenance and signage. |
To use designated pedestrian and cycle routes appropriately and to avoid obstruction of these routes or inappropriate use by other vehicles. |
Fleet Management |
To develop and review an efficient, economic and sustainable Fleet Management Policy to purchase, service and administer use of university owned vehicles. |
University vehicle users and drivers to undertake required administrative procedures including prompt notification of insurance related issues. |
Provision of transport/travel related advice. |
To provide professional and legal advice to staff students, visitors and officers of the university about all travel or transport matters relating to the university. |
To consult Transport Management staff promptly about all issues pertaining to travel or transport to, from or at the University. |