PLEASE NOTE: Staff and PhD Student email is now hosted on a Microsoft Exchange email and calendaring system. Although Mulberry can be used with Exchange for email, some of the IMAP extensions used by Mulberry are not supported by Exchange, nor can Mulberry use the calendaring, contacts and tasks facilities of Exchange. We recommend making use of Outlook or Outlook Web App instead, so as to make use of all the facilities provided by Exchange: see the Guide to Outlook and OWA.
Undergraduate and MA/MSc students are still hosted on the University's Cyrus mail system and are not affected. However, we recommend that the Sussex Webmail facility is used for student email: see the Sussex Webmail guide.
Mulberry version 4.0.8 is available for download from the IT Services website. This version allows for local storage of both preference settings and mail folders. Also, now that Mulberry is free, 'open source' software, you do not need a licence code when installing it. The Crypto Pack, which used to need installing separately, is now ready built in, and so installation of Mulberry is a much simpler process.
Please note that although Mulberry 4.0.8 has a calendaring function, this is not installed in the Sussex version because it is not compatible with the Exchange calendaring system.
Visit the Mulberry Installation page (login needed) for full details on how to download and install Mulberry.
Double click on the Mulberry icon:
Whenever you start Mulberry you will be asked to supply your username and password, which you will have received when you registered with IT Services.
The dialogue box shown below will appear. In the User ID box type your username. In the Password box type your password. For your security a line of dots will be shown instead of your password.
Click on OK and your mail box will open unless this is your very first session.
The very first time you use Mulberry in an account, a dialogue box should appear asking you to enter your "real name" (if this does not happen, see the Note below). Type in your name, e.g. Ann Other, and click on OK. This name will appear on all emails that you send with Mulberry to sussex.ac.uk addresses (emails to external addresses and Sussex Mailman mailing lists will show your name as recorded on the central server).
Your INBOX (as shown below) will now open. If this fails to happen and you are a member of staff or a PhD student, you will need to check that your IMAP server setting is correctly set for communication with the Exchange server: see FAQ 2250.
Note: if you are not shown a dialogue box in which to enter your name, close Mulberry down and then restart it. This won't make the dialogue box appear next time, but will overcome a known problem that causes your initial preference settings to be lost after your first use of Mulberry in a new account.
The picture below shows the appearance of Mulberry when opened with a new account. The Mulberry window consists mainly of three panes, with the top-right hand pane displaying whatever mail folders are open and a list of your mail messages with various symbols and colours to indicate their status.
When you select a particular message, the bottom right pane shows a preview of the first part of the message.
The left hand pane of the screen shows the names of your mail folders where you can organise and store messages that you want to keep.
Click on any mailbox, including your INBOX, to display its messages. Normally however your INBOX will open automatically when you login.
Messages in the message index use a variety of icons to indicate their status. The following table gives a summary of the icons:
|Unseen||Message that has never been opened|
|Recent||Message that has arrived since the mailbox was last checked (this will change to the 'unseen' icon next time the mailbox is opened, if the messages remain unread)|
|Seen||Message that has been opened previously|
|Answered||Message that has been replied to|
|Deleted||Message marked for deletion|
|Attachment||Message with attachment (this appears together with one of the above icons)|
Click on the Draft icon in the Mulberry toolbar to create a new message. A new window will appear.
Double click on the message you wish to read. It will appear in a new window labelled with the subject of that message.
At the top right of the window displaying the message, you will see the three icons shown below.
These (from left to right) will:
On the left of the same toolbar are another group of buttons:
These can be used to Reply, Forward, Move and Delete the message.
To close the message window and return to the list of messages in your INBOX, click on the Close button at the top right of the message window.
Click the Delete button to mark the current message to be deleted when you finish using Mulberry.
You can remove such marked messages immediately by clicking the Expunge button .
Staff and PhD students using Mulberry on the Exchange system may sometimes notice that expunged messages fail to disappear when you click the Expunge button. If this happens, close the mailbox (if asked if you want to expunge, confirm by clicking the Expunge button in the dialogue box) then reopen it if required.
To get your standard signature added automatically at the bottom of every message you send, do this:
Alternatively, you can add your signature manually to a draft message simply by opening the Draft menu and selecting Insert Signature.
You will find it quicker to reply to a message than drafting a new message, as this avoids having to enter the person’s email address and subject, and prevents errors when typing in the address.
Click on the Reply button , and the current message will appear in a new window in order for you to prepare your reply.
Click on the Send button to send your reply.
You can send your reply to some or all of the people who received the message by holding down the Alt key at the same time as clicking on Reply. This will bring up a new window listing the people who received the original message, so that you can select those who should be mailed your reply.
Normally, only the person who sent the message will be sent your reply, but you can add extra addresses. Please avoid doing replies to all, unless there is a strong reason for everyone, who received the original message, to see your comments.
Mailboxes (which are sometimes called folders) allow you to organise your mail. For example you could keep messages on a particular topic or from a particular person in one mailbox. This makes it easier to retrieve a message later.
All email received at the University of Sussex is stored on several servers collectively called the mailstore. Your INBOX and mailboxes are all stored there. The amount of email you can store is governed by your quota and how much of this you have already used. If you exceed 90% of your email quota, your mail client will show a warning on your screen every time you open a mailbox. If you exceed your entire quota you will not be able to receive any more email.
One method of moving a message to an existing mailbox is to drag it to that mailbox. Use the following procedure if you want to move the message into a new mailbox:
The procedure to copy a message to a file is:
It is possible to send any type of file by email as an attachment. For example, you might have completed a chart and spreadsheet in Excel that you would like to send to your tutor. You can do this by attaching it to an ordinary email message.
Please note that the maximum size of a message that you can send (including all attachments) is 10MB.
Always tell the recipient the application you used to create the file you have attached, including the version of the application, e.g. Word 2003. You should do this in the text section of the draft window. To send an attachment:
If someone sends you an attachment you will see a clip symbol alongside the message in the INBOX list.
To open the attachment:
Address Books allow you to store the email addresses of people you contact regularly. You can enter individual addresses in your Address Book and you can also set up "groups" of people.
To add a new address:
Further examples on using Address Books are in Chapter 5 of Mulberry’s Getting Started Guide, Address Books. This is available on line at:
Mulberry Getting Started Guide (PDF, 666k)
You can look up the email address of someone at Sussex from within Mulberry as follows:
You might, having changed your Mulberry settings, wish to return to those currently recommended by IT Services. In this situation, see the following query in the IT Services Online Help Desk:
IT Services maintains a comprehensive selection of frequently (and not so frequently) asked questions about Mulberry in the Online Help Desk.
created on 2010-02-03 by Andy Clews
last updated on 2013-02-05 by Andy Clews