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Questions and answers

1471

An incorrect email address has been published for my mailing list in a printed document. What can I do?

It's very important that an email address is verified carefully before it is published.  The smallest mistake will cause email to bounce or be misdelivered.

Two steps are needed to provide a workaround for a mispublished address:

First, an email alias needs to be created for the 'incorrect' address that will reroute email to the correct address for your mailing list.   You will need to send a request to IT Services Online Support to do this.

Second, you must configure your mailing list so as to make it accept email sent to the 'incorrect' address, as described below:

1. Open the admin page for the your mailing list.
2. Go to the Privacy Options page and then the Recipient Filters page.
3. In the box labelled 'Alias names (regexps) which qualify as explicit to or cc destination names for this list', enter the email address that was incorrectly published (this address was to be set up as a mail alias, as described above).
4. Click the Submit your changes button and wait for the page to redraw.
5. Click the Logout link to close the mailing list's admin page.

Only when both the above steps have been completed will the mispublished email address work for your mailing list.

NOTE  that if the mispublished address already exists and is in use by another department (IT Services will tell you if so), you will need to negotiate with the other department as to what to do with the misdirected email!   IT Services cannot accept responsibility for this.