First year undergraduate survey 2013
IT Services again invited all first year undergraduates to complete an online survey in December to give us feedback on their first experiences of using IT at Sussex and 746 responded.
2013 quick summary
An overview of the key results with graphics
2013 comments & responses
A more detailed analysis of the comments with details of how ITS are addressing the points that were raised (PDF)
Thank you!
We would like to thank all of the students who took part in the survey in December. We had a great response and are already using the feedback and comments we received to improve the services we provide.
Actions we are taking
Wi-fi connectivity
You said:
The wireless internet connection is often very slow in the Library as so many people are trying to use it.
Our response:
We are already implementing plans to improve the connectivity in the Library, Fulton, Silverstone and Northfield. This work began in January and we will report on the progress of developments shortly.
You said:
The wi-fi is very termperamental and cuts out frequently.
Our response:
We have been unable to reproduce this in our testing but are carrying out further investigation. We are asking students who experience the issue to work with us to try to identify the cause of this fault.
Help at Shawcross
You said:
At the start of term, many students find it difficult to login to eduroam, resulting in huge queues at Shawcross.
Our response:
At the beginning of the academic year, we always ensure we have extra staff to help but sometimes, technical problems with the service mean that students find it more difficult to connect their own devices.
Computers in the Library
You said:
I love the computer suites in the Library but there is always a shortage of computers.
Our response:
This is a difficult problem to solve because space is limited and in other surveys, students often request more desk space and fewer computers! However, we are working with the Library to find a way to address this issue.
We are also working on the other issues raised in our survey - please see the comments and responses (PDF) document for details.
Win an iPad Mini
Participants in this year's quiz had the option to enter a prize draw to win an iPad Mini. The winning email address belonged to Luke Dawson who collected his new iPad in January.
Watch the survey draw on YouTube
Updated on 27 April 2021