IT Services again invited all first year undergraduates to complete an online survey in December to give us feedback on their first experiences of using IT at Sussex and 667 responded. Some of the comments are shown below along with details of the actions we are taking.
A summary of the 2010 survey is now available:
2010 comments and responses
Brief list of some of the common comments from students with responses from IT Services
2010 actions (PDF)
The list of follow-up actions that IT Services are taking, which will be updated during the year ahead.
2010 replies (Excel spreadsheet)
Spreadsheet containing the full 667 replies (with names removed).
"There should be two chances to do induction during freshers week"
We will discuss this with the Schools to arrange a good time to repeat induction during Freshers week. Students who missed their ITS Induction session can also catch up online and see the three short films and video guides on our welcome page.
"The Library should have more PCs as it gets really crowded during midday."
The Library refurbishment will include space for more PCs. When the Library refurbishment is complete later this academic year, there will be more PCs, with the total number increasing from 140 PCs (before work started) to almost 200.
"Improve the speed of the internet please...the ResNet internet speed is quite slow between 5pm and 12am"
We are going to increase the capacity of ResNet. The speed of ResNet connections has been suffering recently, especially at peak times when so many people are using it. Changing patterns of internet usage have also had an impact, including much greater availability of internet video and communication services such as Skype.
Up until now, there has only been one link from Sussex to the internet which has been shared by all of the campus networks. A second connection has now been purchased. Once it's installed, we will reserve one of the links entirely for ResNet, making space for a lot more traffic. We're hoping this will be in place by Easter 2011.
"More wireless in the cafés and bars"
We will install more wireless access points. We provide wireless coverage in PC cluster rooms, the Library and communal areas such as cafés. Departments can ask for additional points in their communal areas.
Now we will work with the Student Union to identify and install a number of additional wireless access points in general student communal areas on campus that are not in departmental buildings. We will also work again with Residential Services to review the internet access for students living on campus.
Updated on 04 December 2012