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Okta - How to set up Okta Verify MFA


 

 

You will need 

  • University of Sussex login details ready. (e.g. ano123@sussex.ac.uk and not Andrew.N.Other@sussex.ac.uk) and your normal Sussex IT account password
  • Computer connected to the internet
  • Smartphone
  • Approximately 10 minutes to complete the task

 

How to set up Okta Verify

 

1. [Phone] Download the Okta Verify App from the Apple App or Google Play store onto your smartphone.

OktaVerify app store 

2. Visit https://okta.sussex.ac.uk/ and sign into your Okta account.

a. Log in using your IT username and password (e.g. ano123@sussex.ac.uk)

b. You may be prompted to fill in a security question if this if your first time visiting or signing into Okta.

3. Click the arrow in the top-right hand corner and click on Settings in the drop-down menu. 

 Okta dashboard settings screenshot

4. Under the 'Security Methods' section, click 'Set up' next to the Okta Verify option.

a. You may be prompted to re-enter your password. 

Okta security measures screenshot

5. Click the ‘Set Up’ button again under Okta Verify on the following page.

Okta Verify QR Code

6. [Phone] Open the Okta Verify app on your smartphone.

a. Tap 'Get Started' and follow the prompts.

b. Tap ‘Add Account...’  or tap the ‘+’ (plus) icon in the top right corner. (Phone make and model may vary instructions)

c. If asked to 'Add account from another device', tap Skip.

7. [Phone] Under ‘Choose account type’, select ‘Organization – work, school, company’.

a. If asked to 'Add account from another device', tap Skip.

Okta verify account type

8. [Phone] Tap ‘Yes, ready to scan’.

a. If requested, give the app permission to use your camera. (Note: you may remove this permission in your phone settings after set up is complete)

b. If your smartphone does not support QR code scanning or you denied camera permissions; 

I. [Phone] Tap 'No, sign in instead' 

II. [Phone] Type 'okta.sussex.ac.uk' into the URL box. 

III. [Phone] Log in using your IT username and password.

Okta verify ready to scan prompt 

9. [Phone] Position your phone camera over the QR code that’s open on your computer screen and wait for it to register.

Okta set up qr code 

10. [Phone] On the Account Added screen tap ‘Done’.

a. If requested, give the app permission to send you notifications. 

b. If asked to enable FaceID/ facial recognition tap Skip.

11. The Okta Verify app will now display your user account.

 

How to use

1. Next time you log into Okta, you may be requested to either; 

a. Receive a notification to your phone. 

b. Prompt you to enter a code from your phone into Okta.

2. If you clicked ‘Send Push’, you will be asked by the Okta Verify app to confirm it’s you.

3. If you clicked ‘enter code’, open the Okta Verify app on your phone and manually enter the code into the Okta web page open on your computer.

 

 

Support

Visit the MFA info page.

Visit the Okta info page

Please read our full list of FAQs

If you can't find the answer you're looking for please visit the ITS Help page.   

 

created on 2023-03-29 by Benoit Sharp
last updated on 2024-07-16 by Benoit Sharp