How to...
Okta - How to set up Okta Verify MFA
Please don’t follow these instructions unless you have been expressly asked to do so by the ITS team.
If in doubt please contact the IT Service desk.
You will need
- University of Sussex login details ready. (e.g. ano123@sussex.ac.uk and not Andrew.N.Other@sussex.ac.uk) and your normal Sussex IT account password
- Computer connected to the internet
- Smartphone
- Approximately 10 minutes to complete the task
How to set up
1. [Phone] Download the Okta Verify App from the Apple App or Google Play store onto your smartphone.
2. Visit https://okta.sussex.ac.uk/ and sign into your Okta account.
a. Log in using your IT username and password (e.g. ano123@sussex.ac.uk)
3. Click the arrow in the top-right hand corner and click on Settings in the drop-down menu.
4. Under the 'Security Methods' section, click 'Set up' next to the Okta Verify option.
a. You may be prompted to re-enter your password.
5. Click the ‘Set Up’ button again on the following page.
6. [Phone] Open the Okta Verify app on your smartphone and tap ‘Add account’ at the bottom or tap the ‘+’ (plus) icon in the top right corner.
7. [Phone] Under ‘Choose account type’, select ‘Organization – work, school, company’.
8. [Phone] Tap ‘Yes, ready to scan’.
a. If requested, give the app permission to use your camera.
b. If your smartphone does not support QR code scanning;
I. [Phone] Tap 'No, sign in instead'
II. [Phone] Type 'okta.sussex.ac.uk' into the URL box.
III. [Phone] Log in using your IT username and password.
9. [Phone] Position your phone camera over the QR code that’s open on your computer screen and wait for it to register.
10. [Phone] On the Account Added screen tap ‘Done’.
a. If requested, give the app permission to send you notifications.
11. The Okta Verify app will now display your user account.
How to use
1. Next time you log into Okta, you may be requested to either;
a. Receive a notification to your phone.
b. Prompt you to enter a code from your phone into Okta.
2. If you clicked ‘Send Push’, you will be asked by the Okta Verify app to confirm it’s you.
3. If you clicked ‘enter code’, open the Okta Verify app on your phone and manually enter the code into the Okta web page open on your computer.
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created on 2023-03-29 by Benoit Sharp
last updated on 2023-09-12 by Benoit Sharp