Access to systems and services
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Posted: Fri 28 Apr 2017, 8:59am.
We're investigating problems with access to a number of services this morning, including the HR system (MyView HR) and connections to the Agresso finance platform. Other systems and services, including some Oracle Web Forms (yellow forms) and pages in Sussex Direct are also affected.
We're sorry for the inconvenience this is causing and are working to restore normal service as soon as we can.
UPDATE: 28 Apr 2017 - 10:07am
We're making progress towards restoring access to systems and services this morning:
- the staff HR system (MyView HR) was available shortly before 10.00am
- Agresso finance systems were back online just after 10.00am
- access to other services is beginning to return
We're sorry for the the inconvenience these problems have been causing this morning and will have all systems back to normal as soon as we can.
UPDATE: 28 Apr 2017 - 10:15am
Access to systems and services is back to normal:
- the staff HR system (MyView HR) was available shortly before 10.00am
- the Agresso finance system was back online just after 10.00am
- other services were available as normal by 10.15am
The purchase of additional guest tickets for Graduation, which had been due to open at 10.00am this morning, will now be available from 2.00pm this afternoon. This will ensure systems are running normally when sales start.
We're sorry for the the inconvenience these problems have been causing this morning. A number of services were affected by a server fault in one of the systems that handles authentication of users. This has now been fixed and we're monitoring services to make sure they are running smoothly.