Posted: Mon 5 Dec 2016, 7:50am.
A number of students have reported delays with Turnitin originality reports over the weekend. Assignments submitted to Turnitin since Saturday are still awaiting originality reports.
The delays with Turnitin reports do not directly affect electronic submission. If you have a deadline today, you can still submit assignments through Study Direct as normal and you will receive an originality report as soon as the problem has been resolved. But we will do all we can to get the service back online and are sorry for the additional stress this has caused over the weekend.
UPDATE: 5 Dec 2016 - 2:10pm
We're still working to fix the problem which has been delaying Turnitin originality reports since the weekend. Work on Study Direct is taking place from 8.30am on Tuesday 6 December to try to address the underlying fault.
The delays with Turnitin reports do not directly affect electronic submission. If you have a deadline today, you can still submit assignments through Study Direct as usual. Your work will be flagged as being received at the point you upload it and the originality report will be available later, when we've been able to resolve the problem.
We're sorry for all the frustration this issue has been causing and will have the service back online as soon as we can.
UPDATE: 6 Dec 2016 - 9:01am
Maintenance work on Study Direct this morning has been completed as planned and Turnitin originality reports are being processed successfully.
Study Direct is now working through the queue of outstanding requests. It will take some time to catch up with all the checks that are pending but we expect most of the delayed originality reports to be available in Study Direct at some point today.
We're sorry for all the frustration this issue has been causing since the weekend and we're monitoring the service to make sure it's running smoothly.
UPDATE: 6 Dec 2016 - 6:35pm
We're still working to process delayed requests to Turnitin. It's taking a bit longer to clear all the pending requests but we're expecting to be back up to date at some point on Wednesday 7 December.
- If you're simply waiting for an originality report, you could delete your pending request in Study Direct and upload your file again which is likely to speed up the process.
- If you've submitted an assignment using the electronic submission process on the other hand, it will be better to wait. Your assignment is recorded as being handed in at the time you upload the file and you will receive an originality report when the queue has caught up.
We're sorry for the additional frustration this issue has been causing this week but we'll have services running normally again as soon as we can.
UPDATE: 7 Dec 2016 - 1:43pm
We're making progress towards catching up with all the requests to Turnitin. Most of the delayed originality reports are now available in Study Direct and we should be fully up to date by the end of the day.
A large number of requests for Turnitin reports were delayed over the weekend after a database used by the process developed a fault. The issue was identified and resolved by early Tuesday morning, since when we've been working to clear the pending requests as quickly as we can.
The delays with Turnitin reports do not directly affect electronic submissions. If you've submitted work in Study Direct your assignment is recorded as being handed in at the moment you upload the file and you will receive an originality report for it when the queue has caught up.
Turnitin reports were back up to date by around 3.00pm this afternoon.
Requests were delayed over the weekend after a database used by the process developed a fault. The problem was fixed early on Tuesday morning and it then took a while to process all of the outstanding requests.
The issue did not affect students' ability to submit work electronically but did hamper marking processes for staff and we're sorry for all the frustration this issue has caused in the last few days. Turnitin requests are now being processed promptly with originality reports available in Study Direct as normal.
