IT Services
Service catalogue
Our Service Catalogue is a list of services provided by IT Services to members of the University of Sussex and certain categories of visitors.
Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.
We are currently finalising the service descriptions. More services will be detailed in the near future but in the meantime, this page has two sample descriptions to give an idea of the information that will be available.
IT Services, July 2013
Definitions
- Normal working days
- These are defined for all ITS services as Monday – Friday inclusive, but excluding Bank Holidays and University Minimum Service Days.
- Scheduled Maintenance
- IT Services schedules any planned service maintenance on Tuesday mornings between 0700-0900, in line with the Janet (UK academic network provider) at-risk period.
- IT username and password
- These are the login credentials, issued by IT Services to registered students and current staff of the University of Sussex, enabling access to email, workstations and other services requiring authentication.
New and changed services
Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.
If the IT Services website is not available (e.g. due to power outages), then status information will be made available on the IT Services Status telephone line: 01273 678776. If the service you are enquiring about is not described below, please get in touch.
User responsibilities
All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.
Updated on 30 July 2013