Yes it is, but it isn’t something that you can setup yourself. You will need to email your request to telecoms@sussex.ac.uk detailing the extension number you want your calls diverted to.
(FAQ 2650: last updated 2 April 2014)
To setup a ‘pick up group’ you will need to email telecoms@sussex.ac.uk detailing the extension numbers that you’d like in the group.
(FAQ 2651: last updated 2 April 2014)
To amend a ‘pick up group’ you need to email telecoms@sussex.ac.uk with details of the extension numbers you’d like to add or remove.
(FAQ 2653: last updated 2 April 2014)
Yes there is but you’ll need to know the extension number even if it’s part of a general ‘pick up group’
When you hear the phone ring, lift your receiver and press *3 and the extension number that you want to answer, to be connected.
(FAQ 2655: last updated 2 April 2014)
Quite often when new staff arrive the School Administrator will have made arrangements for a new line or handset to be installed, but they may not have notified the switchboard of your extension number. It is good practice for all new staff to call the switchboard, by dialing 01 from their handset, so that their extension number can be added to the University’s central database.
(FAQ 2656: last updated 2 April 2014)
In the first instance discuss your telephony requirements with your School Administrator. They will arrange any telephony moves on your behalf.
(FAQ 2657: last updated 2 April 2014)
If your phone allows off campus calls then you should dial 9 before the external number you are calling.
(FAQ 2658: last updated 2 April 2014)
From an internal phone dial:
3333 for the campus Emergency Services
8234 for Security.
From a mobile phone dial:
01273 873333 for the campus Emergency Services and
01273 678234 for Security
(FAQ 2661: last updated 2 April 2014)
Yes you can, to call the non emergency police line lift the receiver and press #6101
To contact NHS 111, lift the receiver and press #6111
(FAQ 2662: last updated 23 February 2015)
You can access the Staff telephone directory by following the 'Staff Search' link at the top of the University’s external homepage httpp://www.sussex.ac.uk
(FAQ 2663: last updated 2 April 2014)
Skype for Business* is available to all staff to make Skype to Skype calls*, Instant Messaging (IM) and video conferencing. (Difference between Skype and Skype for Business)
Videos
Overview of Skype for Business video
Microsoft How to Create a Skype for Business Meeting
PDF Information leaflets are available to download below
Login with your Sussex username@sussex.ac.uk eg xx123@sussex.ac.uk followed by your password
Information sheets to download
When using the online version of Outlook with Office 365 you might see the Skype icon on the top right when you are in Calendar. This can be useful to check the presence of a colleague or for one to one chat.
For information on how to install Skype for Business on your own equipment see our Skype Installation guide
* For a majority of staff Skype calls limited to University contacts
See Also 2907 How can I see an old Skype Chat?
(FAQ 2906: last updated 26 March 2020)
Yes it is, on your handset, lift the receiver and press #9 followed by the extension number that you want the calls diverted to, then replace the receiver.
All your calls will now be diverted to the selected extension.
To cancel the diversion, from your handset, lift the receiver and press ##9, then replace the receiver.
(FAQ 2649: last updated 2 April 2014)
With the caller on the line, press the Recall/Transfer button, then dial the correct extension number. When the extension starts ringing you can either hang up straight away or wait until the extension is answered and then hang up.
If you don't know the correct extension number, then with the caller on the line, press the Recall/Transfer button, then dial 01 to connect to the switchboard. When the switchboard answer ask them to transfer the call to the correct person.
(FAQ 2648: last updated 2 April 2014)
Switchboard staff can be contacted by dialling 01 from any extension on campus. They can also be contacted by sending an email to telecoms@sussex.ac.uk
(FAQ 2632: last updated 3 March 2014)
Skype Chat and comments entered during meetings is stored in Outlook in a folder called Conversation History depending on your settings.
To Skype Chat save settings
(FAQ 2907: last updated 18 March 2020)
If you are unable to make calls because the line appears to be dead then email telecoms@sussex.ac.uk or call them, from another extension, on 01 and ask for a line test.
Do not be tempted to plug in another handset as not all handsets are the same and it is possible that by plugging in the wrong kind of handset you could damage the equipment in the exchange.
(FAQ 2659: last updated 1 April 2014)
There could be a number of reasons for this so check the following:
Is your handset plugged into the socket properly and do you have a dial tone?
Check that the ringer is switched on at the handset (if applicable)
Check the setting of the volume switch (if applicable)
Is your extension the number that you think it is? Has anyone requested your line be changed as part of an office move?
Ask the switchboard (extension 01 from your handset) to confirm the number from which you are calling.
Is your line set to 'divert' in some way? The switchboard can advise you of this.
(FAQ 2664: last updated 1 April 2014)
To arrange to have your Voicemail PIN reset, email telecoms@sussex.ac.uk
(FAQ 2646: last updated 2 April 2014)
Yes it is, pick up the receiver and press #5 and replace the receiver.
Once activated callers will get the busy tone.
To cancel Do Not Disturb, pick up the receiver and press ##5 then replace the receiver.
(FAQ 2647: last updated 2 April 2014)
Bills are sent electronically on a monthly basis to Heads of Budgetary Units.
(FAQ 2635: last updated 24 February 2014)
New fax lines can be installed internally or by BT. For further information on how to arrange for an installation please email telecoms@sussex.ac.uk
(FAQ 2634: last updated 2 April 2014)
Advice regarding telephone services can be obtained by sending an email to telecoms@sussex.ac.uk
(FAQ 2636: last updated 3 March 2014)
Special telephone handsets can be ordered. Please email telecoms@sussex.ac.uk to discuss your requirements.
(FAQ 2633: last updated 3 March 2014)
New telephone line installations can be requested, by School Administrators, by sending an email to telecoms@sussex.ac.uk
(FAQ 2631: last updated 2 April 2014)
Direct Dial In facilities enable off-campus callers to dial an extension directly, without going through the University's switchboard. A prefix is required and this varies depending on your extension number, eg. (67) 8090
The following extensions are DDI enabled:
Extension numbers in the range 2500 - 3999 can be prefixed by (87)
Extension numbers in the range 5000 - 5999 can be prefixed by (07)
Extension numbers in the range 6500 - 7999 can be prefixed by (87)
Extension numbers in the range 8000 - 8999 can be prefixed by (67)
The following extensions are NOT DDI enabled and external callers will need to dial the University's main switchboard, 01273 606755 and ask for the extension they require:
Extensions in the range 2000 - 2499
Extensions in the range 4000 - 4999
Extensions in the range 6000 - 6499 (these extensions do not have voicemail)
(FAQ 2639: last updated 25 May 2021)
Updated on 17 March 2014