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DeleteAdding a role-based email account to Outlook

Please follow the steps below to add a role-based account to Outlook via the app (not via a web browser). We have included instructions for both Windows and Mac devices. 

Make sure you are running the latest version of Outlook before adding an account. Your Outlook should look like the screenshots below.

The process is simple, but if Outlook won't accept your settings, please call the IT Service Desk who will be happy to help.

You will need to know the GRP username and password for the account you want to add.

Outlook on Windows 10

In Outlook:

  1. Click on File menu in the top left
  2. Click Add Account

In the Add Account window:

  1. Enter your role-based account GRP number followed by For example,
  2. Click Connect, this will then direct you to the Advanced setup screen.

3. Select Office 365, a pop-up will then appear asking you to enter the password for the account. 

4. Enter the password and click Next.

5. A further pop-up will appear, un-tick the 'Allow my organisation to manage my device' box and then select No, sign in to this app only.

6. Click Done.

7. Restart Outlook.


Outlook on Mac

1. In Outlook, click on the Outlook menu and select Preferences


2. Select Accounts.

3. Press the plus (+) button and then New Account. You can find this on the bottom left-hand side. 

4. In the pop-up window, enter your role-based account GRP number followed by (e.g.

5. Enter your GRP account password. 

6. Follow the steps to add your account to Outlook. When successfully added, the message should look similar to the following screenshot:




created on 2019-05-09 by Alexander Butler
last updated on 2023-09-06 by Lucy Pearson