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2699

Account error displayed in Microsoft Office 2013

Symptom: A yellow triangle is shown in the top corner of an Office application; also clicking on your name displays this message. You may also find you are unable to access files stored in your University of Sussex OneDrive, from Microsoft Office applications:

Solution:

The problem is caused by a login error to your Microsoft 365 account, to resolve the issue follow these steps

1. Open an Office application, such as Word.
2. Click File > Account.
3. Click on Sign out.
4. Click Yes on the dialog box.
5. Click the Sign in button.
6. Enter your Sussex username followed by @sussex.ac.uk.
   
7. Enter your Sussex password.
8. After a short while you should find that Office is now signed into your account.