It's very important that an email address is verified carefully before it is published. The smallest mistake will cause email to bounce or be misdelivered.
Two steps are needed to provide a workaround for a mispublished address:
First, an email alias needs to be created for the 'incorrect' address that will reroute email to the correct address for your mailing list. You will need to send a request to IT Services Online Support to do this.
Second, you must configure your mailing list so as to make it accept email sent to the 'incorrect' address, as described below:
Only when both the above steps have been completed will the mispublished email address work for your mailing list.
NOTE that if the mispublished address already exists and is in use by another department (IT Services will tell you if so), you will need to negotiate with the other department as to what to do with the misdirected email! IT Services cannot accept responsibility for this.
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This is question number 1471, which appears in the following categories: