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Upcoming IT Services Support During Welcome Week 

21 September to 4 October 2026 

To support Welcome Week, student onboarding, and the start of teaching, IT Services will be prioritising activities that help new students get connected and access the services they need during this busy period. 

As a result, we ask staff to contact IT Services using the channels below rather than visiting the IT Service Desk in Shawcross. During this period, the Service Desk is expected to experience significantly higher volumes of student enquiries, which may result in longer waiting times. If an issue requires an in-person appointment, we will arrange this with you directly. 

This focused approach will help ensure that students can successfully access essential systems and digital resources, providing a positive start to their experience at Sussex. 

Staff device collections and enrolments will be by pre-booked appointment only, to help the Service Desk manage resources effectively and ensure the best experience for staff. 

Contact IT Services 

Monday to Friday, 8:30am to 5:00pm 

• Phone: 01273 678090 (Ext. 8090) 

• Email: itservicedesk@sussex.ac.uk 

Using these channels will help us route your enquiry to the most appropriate team and ensure it is handled as efficiently as possible. 

Thank you for your patience, understanding, and support during this busy period. Your cooperation helps us provide a smooth and successful welcome for our new students and support the start of the academic year. 

IT Services