Broadcast: News items
Student satisfaction rises but more to do
By: James Hakner
Last updated: Wednesday, 3 July 2019
Student satisfaction at the University of Sussex has risen this year, according the results of the 2019 National Student Survey (NSS), published today (Wednesday 3 July).
The University’s satisfaction scores improved across every theme included in the survey.
Climbing two percentage points, overall student satisfaction at Sussex now stands at 84 per cent, which is above the sector average but short of the University’s ambitions.
Kelly Coate, Pro-Vice-Chancellor (Education and Students), said: “It’s good to see this progress but we know we still have more to do to ensure the best possible university experience for our students.
“By genuinely listening and involving students in decision making right across the University, we’ve taken great strides towards this in the past year.
“Relatively simple interventions, such as moving assessment hand-ins to less stressful times and creating more spaces for socialising and personal study, are making a big impact. It’s great to see this beginning to be reflected in the responses students are giving in the NSS.
“We are confident that this approach, alongside major strategic investments in digital learning and our flagship Student Centre, will deliver an overall student experience that truly matches our excellent teaching and research.”
Here are Sussex’s headline results for 2019 (shown as proportion of survey respondents who said they were satisfied):
- Overall satisfaction – 84.3 per cent
Satisfaction with:
- Teaching – 82.1 per cent
- Learning opportunities – 79.5 per cent
- Assessment and feedback – 67.5 per cent
- Academic support – 77 per cent
- Organisation and management – 77.2 per cent
- Learning resources – 84.7 per cent
- Learning community – 71.4 per cent
- Student voice – 68.7 per cent
The NSS is carried out every year by a polling company on behalf of the government and is designed to help future university students choose what and where to study. It questions final-year undergraduate students in their last few weeks of university.