ITS provides the following telecommunications services:

• Management of the University telecommunications infrastructure involving 3,785 telephone extensions
• Mobile telephones
• Management of University switchboards using 68 digital lines and handling approximately 1,200 operator enquiries per day
• Management of the University Voicemail service
• Call-logging and provision of detailed telephone accounts
• Updating of Telephone Directory electronically
• Daily changes to facility allowances to individual telephone extensions
• Management of the University emergency telephone network.
• Management of the telephony installations and rectification of faults on a daily basis
• Continually monitoring the market place for new developments in telephony