How to connect to eduroam

iPhone or iPad

1. Download the eduroam profile using the Download button at the bottom of this page
2. The profile installer should appear automatically, if it doesn't – Navigate to Settings > General > VPN/Profile & Device Management and tap on eduroam
3. Tap install (top right of the screen) and follow the setup process.
   
4. Enter your username and password when prompted:
   • [username]@sussex.ac.uk For example – ano123@sussex.ac.uk
   • Your password is your standard Sussex IT Services password.
5. You should now automatically connect to eduroam

Troubleshooting:

• The eduroam installer will not prompt you if you enter your username and password incorrectly, ensure:
• You have entered your username including the @sussex.ac.uk suffix
• You have entered your password correctly
• If you think you may have entered any of the above incorrectly go to Settings > General > VPN and Device Management, click on eduroam and uninstall. Once uninstalled, repeat the instructions above, entering the correct details.
• If your device does not connect to eduroam after completing the main steps above, you may have entered your details incorrectly.

Apple iMac / laptop

1. Download the eduroam profile using the Download button at the bottom of this page
2. Once it’s downloaded, open the file and follow the steps
3. Enter your username and password when prompted:
• [username]@sussex.ac.uk For example – ano123@sussex.ac.uk
• Your password is your standard Sussex IT Services password.
4. Click Next and enter your device password if required
5. If you don't connect automatically.click on eduroam from the wifi list again

Troubleshooting:

• The eduroam installer will not prompt you if you enter your username and password incorrectly, ensure:
• [username]@sussex.ac.uk. For example – ano123@sussex.ac.uk
• You have entered your password correctly
• If you think you may have entered any of the above incorrectly go to Settings > Profiles, click on eduroam and uninstall. Once uninstalled, repeat the instructions above, entering the correct details.
• If your device does not connect to eduroam after completing the main steps above, you may have entered your details incorrectly.
• If you are setting up a wired device, please make sure your device is set up to use DHCP instead of a static IP address.

Windows Computer

(you may not be able to download the installer in Microsoft Edge. We recommend you use a different web browser)

1. Download the eduroam installer using the Download button at the bottom of this page
2. Once it's downloaded, open thefile and follow the steps
3. Enter your username and password when prompted:
   • [username]@sussex.ac.uk For example – ano123@sussex.ac.uk
   • Your password is your standard Sussex IT Services password.

Troubleshooting:

• The eduroam installer will not prompt you if you enter your username and password incorrectly, ensure:
• You have entered your username including the @sussex.ac.uk suffix
• You have entered your password correctly
• If you think you may have entered any of the above incorrectly rerun the installer
• If your device does not connect to eduroam after completeing the main steps above, you may have entered your details incorrectly.
• If you are setting up a wired device, please make sure your device is set up to use DHCP instead of a static IP address.

Android Device

1. Connect to the internet using your phone’s data or a free wifi network
2. Download the ‘geteduroam’ app from the Google Play store
3. Once installed, open the geteduroam app
4. Search for and select the ‘University of Sussex’
5. Enter your username and password when prompted:
   • [username]@sussex.ac.uk For example – ano123@sussex.ac.uk
   • Your password is your standard Sussex IT Services password.

Troubleshooting:

• The eduroam installer will not prompt you if you enter your username and password incorrectly, ensure:
• You have entered your username including the @sussex.ac.uk suffix
• You have entered your password correctly
• If you think you may have entered any of the above incorrectly rerun the installer
• If your device does not connect to eduroam after completeing the main steps above, you may have entered your details incorrectly.
• If you have previously tried to setup eduroam, you will need to forget the network before the app will be able to connect to eduroam.

If you are unable to connect using the geteduroam app you can use the instructions below to manaully connect an android device to eduroam:

1. Click on Settings > Wifi > Select wireless network 'eduroam'
2. You will be prompted to sign into eduroam. Use the following details:
• EAP Method: PEAP
• Phase-2 authentication: MSCHAPV2
• CA Certificate: Use system certificates
• Domain: sussex.ac.uk
• Identity: username@sussex.ac.uk
• Anonymous identity: anonymous@sussex.ac.uk
• Password: Your University of Sussex password

Chromebook

1. Within your device's settings, choose the eduroam wifi
2. When prompted enter:
   • [username]@sussex.ac.uk For example – ano123@sussex.ac.uk
   • Your password is your standard Sussex IT Services password.
3. Click Connect and in a few seconds you should be connected to Eduroam
4. When prompted enter:
   • EAP method: PEAP
     
   • Phase 2 authentication: MSCHAPV2
     
   • CA certificate: Do not validate (If “Do not validate” is not available as an option, select “Use system certificates”)
     
   • Certificate status: Do not verify
     
   • Domain: sussex.ac.uk
     
   • Identity: [username]@sussex.ac.uk. For example: ano123@sussex.ac.uk
     
   • Anonymous identity: [username]@sussex.ac.uk. For example: ano123@sussex.ac.uk
     
   • Password: [your university IT password]
     

Linux laptop or desktop computer

1. Right click the Download button below and select 'Save Link As...'
2. Save the file somewhere you can easily locate it.
3. Find the installer file on your computer. Right click on the file and go to Properties, and in the Permissions tab, make sure the tick box for Execute is ticked.
4. If you want to set your device up to use the wired network, please connect it to the network before continuing.
5. Run the eduroamCAT installer.
6. When prompted for a username and password:
   • Your username is your Sussex username (such as ano123) followed by @sussex.ac.uk.
   • Your password is your standard Sussex IT Services password.

Troubleshooting:

• The eduroam installer will not prompt you if you enter your username and password incorrectly, ensure:
• You have entered your username including the @sussex.ac.uk suffix
• You have entered your password correctly
• If you think you may have entered any of the above incorrectly rerun the installer
• If your device does not connect to eduroam after completeing the main steps above, you may have entered your details incorrectly.

If you are unable to connect using the geteduroam app you can use the instructions below to manaully connect a linux device to eduroam using network manager:

1. Open network manager and select the interface you wish to configure
2. There is usually an option called 'All users may connect to this network' it is strongly advised this option is switched off.
3. Click on the 'Security' or '802.1x Security' tab
4. Use the following details:
• Authentication/EAP Method: Protected EAP (PEAP)
• Phase-2 authentication/Inner Authentication: MSCHAPV2
• CA Certificate: The system will usually have this installed under '/etc/ssl/certs/' and is usually in a file called 'Comodo_AAA_Services_root.pem' you will need to browse to and locate this file.
• Domain: sussex.ac.uk
• Identity: username@sussex.ac.uk
• Anonymous identity: anonymous@sussex.ac.uk
• Password: Your University of Sussex password
Back to device selection

Wired connection, such as a Windows desktop computer

(you may not be able to download the installer in Microsoft Edge. We recommend you use a different web browser)

1. Download the eduroam installer using the Download button at the top of this page. You can find this button after the text that reads "The configuration most suited to your device is:".
2. Open the eduroam  installer file and follow the setup process.
3. ensure you are connected to an ethernetport at the time of running the setup process
4. When prompted for a username and password:
   • Your username is your Sussex username (such as ano123) followed by @sussex.ac.uk.
   • Your password is your standard Sussex IT Services password.

Other device

If your device isn't listed above, please contact the ITS helpdesk (support@sussex.ac.uk). Our staff will be happy to help you get online.

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Wired Games Console or Smart Devices

1. You will need to find out the wired Mac Address for your games console or smart Devices. This can normally be found in a settings menu on your device.
2. Visit setup guide