Managing Operations and Quality (745N1)
15 credits, Level 7 (Masters)
This module provides you with an understanding of how the fundamental principles of operations management can support the improvement of management performance in both public and private organisations. These principles may be applied equally to both manufacturing and service operations.
You will develop an understanding of the systemic and interactive nature of operations and quality management problems and their relationship to the external environment, through the application of quantitative and qualitative analytical skills, utilising guided problem-based activities and case study analysis.
Quality management processes – the ideas, theories and tools that are central to organisational development, change management, and the performance improvements that are generally desired for individuals, teams and organizations – will be explored. Methods used to measure organisational performance other than financial output or profit, including focusing on the essential activities, resources and other factors that impact on outputs, will be analysed and applied.
Teaching and assessment
We’re currently reviewing teaching and assessment of our modules in light of the COVID-19 situation. We’ll publish the latest information as soon as possible.
Contact hours and workload
This module is approximately 150 hours of work. This breaks down into about 30 hours of contact time and about 120 hours of independent study. The University may make minor variations to the contact hours for operational reasons, including timetabling requirements.
This module is running in the academic year 2020/21. We also plan to offer it in future academic years. It may become unavailable due to staff availability, student demand or updates to our curriculum. We’ll make sure to let our applicants know of such changes to modules at the earliest opportunity.
This module is offered on the following courses: