Service standards
| Service area | Standard | 2018-19 | 2019-20 |
|---|---|---|---|
| Opening hours | The building will be open 100% of our advertised opening hours | 100% | 99% |
| Enquiries and feedback | We will acknowledge 100% of feedback, enquiries and complaints within one working day | ||
| Access to resources | At least 80% of reading lists will be reviewed within two weeks of receipt* | 74% | 72% |
| We will ensure that 100% of physical books are available to our users within 24 hours of being returned | 100% |
100%
|
|
| We will process 100% of Inter-Library Requests within three working days | 100% | ||
| Sustainability |
We will achieve Gold in the University Green Impact Programme |
Bronze | Silver |
* Where reading lists have been submitted in good time for the review to be completed before the start of term
Working days exclude weekends, Bank Holidays and University closure days. Some services may be subject to essential maintenance periods which will be advertised online and in the Library.