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Questions and answers

I have forgotten, or don't know my username and/or password. What should I do?

If you have registered a personal email address, please go to the forgotten password page on Sussex Direct and enter your IT username. You can then ask for a reset password link to be sent to your email address. 

If you don't know your IT username, or if you have forgotten your password but have not registered a personal email address in Sussex Direct, please contact the IT Service desk in Shawcross for assistance.

If you have forgotten your BSMS credentials for access to Sussex systems, please visit the IT Service Desk on the Sussex campus, or the Library Help Desk in the Falmer Library on the Brighton campus. Please bring your BSMS Student Registration Card with you and we will then assign a new password to your account. Alternatively, you can contact the IT Service Desk.

Staff systems

The advice above is for usernames or passwords for Sussex email, Sussex Direct, Canvas and PC logins to student or teaching computers. If you are a member of staff and need a new password for Web Reports or the Course Management System, please complete the online help request form.

Should I use my username or my

Some systems require your Sussex username, in the form ano123

Other systems require that you add on the end of your username

Use your username to log in to:

Use your (for example, to log in to:

  • Desktop computers
  • Most other Sussex systems
  • eduroam (wi-fi or wired)
  • Canvas
  • Microsoft Office
  • Box


Once your password has been changed, it can take up to 15 minutes for it to update across all systems. If you have called or emailed IT Services and have been given a new password - you may want to change it to something more memorable. To do this, go to Sussex Direct and click the Personal tab. In the drop-down box, click on 'Change Password'. 

If you're still experiencing issues with logging in after you have changed your password, please see FAQ 2778.


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This is question number 382, which appears in the following categories:

Created by Caroline House on 27 July 2001 and last updated by Dominique Sharp on 5 March 2021