Service catalogue

Our Service Catalogue is a list of services provided by IT Services to members of the University of Sussex and certain categories of visitors.

Each service within the catalogue typically includes a brief description of the service and how to access it, who is entitled to use/request the service, details of availability and service maintenance, and links to further information. This is intended to help improve knowledge within the University of the range of services we currently provide and to help users get more out of them. The range of services offered is reviewed annually with the University IT Consultative Group.

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Project Management and Business Analysis

Service ID

24

Summary

Provides Project Management and Business Analysis expertise and services to IT-related projects throughout the University.

Permitted users

Members of the University of Sussex with ownership of Business Systems.

Gaining access

Via direct request with Client Manager or Business Services Team Manager, or for larger projects via direct contact with Head of IT Services,  or Head of Corporate Information Systems.

BIS help accessible via IT Services web pages or, as Project Request, via IT Services’ Projects webpages.

Hours of operation

Normal working days 0900-1730.

Supported period

Normal working days 0900-1730.

Scheduled maintenance

n/a

Change control

All projects are subject to the standard CIS change control process.

ITS Responsibilities

  1. To deliver key development and implementation of Projects within agreed timeframe, budgetary limit and quality threshold.
  2. To liaise, on behalf of service users, with third-party suppliers as appropriate.
  3. To make available complete documentation of Project.
  4. To provide process for change control.
  5. To hand over to ongoing support arrangements.

Service user responsibilities

  1. To participate in meetings to facilitate any and all aspects of the above.
  2. To supply information on business systems, business needs, objectives, risks and constraints.
  3. To review and to approve Project and requirements documents for which they are the business owner.
  4. To accept and sign off new system developments.

Expected availability

Available in usual office hours, but subject to usual staff availability restrictions such as holidays and other absences and resource demands.

Detailed service description

The lifecycle of a Project in terms of Project Management & Business Analysis will typically adhere to the following path:

  • Business Case preparation and approval;
  • Business Requirements gathering, analysis, documentation and agreement;
  • Management of Design and Development, or Procurement as appropriate;
  • Acceptance Testing and sign off;
  • Management of Implementation.

Key phases in this process include:

  • Project Initiation.
    • Project Planning.
    • Requirements Gathering.
    • Business Analysis.
    • Project Control.
    • Project Reporting.
    • Co-ordination of System Design & Development, or Tender, Evaluation & Procurement of a package.
    • Information System Testing.
    • Implementation/Deployment of new or changed Information Systems.
    • Handover to ongoing support arrangements.
    • Project Close.
    • Publication and/or distribution of Project information to stakeholders.

All Projects and Business Analysis work are tracked and managed within IT Services’ Request Tracker system (known as RT).

Links to ITS documentation

Definitions

Normal working days
These are defined for all ITS services as Monday – Friday inclusive, but excluding Bank Holidays and University Minimum Service Days.
Scheduled Maintenance
IT username and password
These are the login credentials, issued by IT Services to registered students and current staff of the University of Sussex, enabling access to email, workstations and other services requiring authentication.

New and changed services

Information about changes to services including any scheduled maintenance, are posted on the IT Services website and distributed by the IT Services Facebook, Twitter and RSS feed. Current service status traffic light information is also displayed on the IT Services website.

If the service you are enquiring about is not described below, please get in touch.

User responsibilities

All service users are expected to abide by the rules and regulations described in Regulations for the use of Information and Communication Technology and to report faults, as they arise, to IT Services.

Updated on 17 October 2013