School of Engineering and Informatics (for staff and students)

Essential information for all students

If you're an undergraduate or postgraduate student in Engineering & Design or Informatics, find out what you need to know for your studies.

How we will contact you
  • Email: We will often send official University communications to your University email address (not to any personal email addresses) instead of on paper. Check your email at least twice a week to ensure you do not miss any. 
  • Post: Official University communications are sometimes sent by post, so please ensure your term-time address and contact details are kept up-to-date in Sussex Direct. 
  • Pigeon holes: Some communications will be sent via student pigeon holes, located at the boundary between Chichester I and Chichester II buildings on Level 2 (the 2nd floor, just off the photocopier room). Please ensure you check these regularly.
  • Microsoft Teams: You can use this to contact your Academic Adviser and your peers.
  • Noticeboards: Various communications such as information on examinations, student reps, student mentors, careers and placements, competitions etc. will be posted on the noticeboards in the Engineering and Informatics school office foyer area in Chichester I.
  • Text Messaging: Teaching faculty are encouraged to use the automated text messaging facility to issue urgent messaging to students in cases of class cancellations. Please ensure your contact details are up-to-date in Sussex Direct.
Candidate number

You can find your candidate number in Sussex Direct and on your student ID card. You will need your candidate number and ID card for submitting work and exams. 

Lost ID card

Find out what to do if you lose your ID card.

Attendance at lectures, tutorials and practical sessions

Attendance at your taught sessions is a requirement and is not optional - your attendance is monitored by the School. We expect all our students to attend at least 80% of their timetabled teaching sessions. Where sessions are being delivered online due to Covid-19, your engagement with online materials will be monitored as proof of attendance.

These sessions include lectures, laboratory sessions, workshops and seminars held in person where a register is taken, or equivalent online sessions. If you are unable to attend, you should let the tutor for the session know in advance, if possible. 

If you are unable to attend teaching for more than 2-3 days, you should send an email to to explain, giving details of your absence and your expected return date.

Any repeated or unexplained absences will be noted and you may be required to attend a meeting of the School Student Progress Committee, who may then recommend that you withdraw from the University, either temporarily or permanently. 

For further detail, please see the Attendance, Engagement and Absence policy.

Handing in your work

Your work should be handed in online. Refer to your Assessment Deadlines and Exam Timetable on Sussex Direct for coursework submission details. Our coursework submission page provides full details on how to submit your work.

Getting marked work

Subject to certain conditions, feedback on coursework and marks will normally be communicated to you within 15 working days of the submission date. Laboratory workbooks will be returned by the tutor in a teaching group. Work that is submitted electronically will receive electronic feedback on Canvas.

Feedback on your progress may take many forms and is not confined to the mark you receive. The module lecturer will explain to you how they intend to provide feedback to help you improve. Examples of feeback include:

  • Individudal comments on Sussex Direct
  • Generic feedback to the whole class on Canvas or Sussex Direct
  • Provision of model solutions in lectures and/or on Canvas

It is your responsibility to make note of and integrate this feedback into your work. If you need specific feedback for a piece of work, you should contact the Module Convenor. 

Missing an assessment deadline or submitting work late

See our exceptional circumstances information if you believe your late or non-submission of assessed work (or absence from a test/examination) is due to a medical or another exceptional circumstance.

If you would like to discuss your circumstances before you submit your claim, you can speak to an adviser at the Student Life Centre

The following will not be accepted as an exceptional circumstance:

  • Transport delays, either to public or private transport
  • Postal delays
  • Failure of a third party, such as a typist or messenger, to complete tasks
  • Failure of computers, printers, CDs, memory sticks, photocopiers or binders and data loss due to theft. You should ensure your work is backed up separately

You an check the status of your exceptional circumstances claim in Sussex Direct. These decisions are also passed onto the exam boards, which consider your year-to-year progression and your final classification. If you are required to provide more evidence, you will be emailed and you will be told when and where to submit additional documentation. If the claim is rejected you will be informed by email and given information about the appeals process. Appeals can only be made after the exam board has met.

Resitting a module or assessment

You must check your own assessment deadlines and exam timetable in Sussex Direct for full details of the resit assessment(s) that you are required to do. Assessments may include exams, coursework and presentations. If your resit contains a coursework element, you will find the resit assignment(s) on the relevant Canvas site in a separate clearly labelled section. Resit coursework assignments will be published approximately four weeks prior to the submission deadline. 

Always refer to your assessment deadlines and exam timetable in Sussex Direct for submission details. If you have any queries about your resits, please contact the School Office through the Virtual Reception.


Undergraduate students can request a "to whom it may concern" letter on University letter-headed paper from the School Office through the Virtual Reception.

Postgraduate students can request this letter from the Student Systems and Records Office (SSRO).

This letter can be used to confirm your status as a University of Sussex student to landlords, government agencies, foreign governments or any other organisation or person requiring proof beyond your student ID card. The School Office requires at least 24-hours notice for this service.

Council tax exemption letters can be requested from the Student Systems and Records Office (SSRO).

Getting academic help

You have responsibility for your own learning, just as staff have responsibility to provide teaching. Studying for a degree should be regarded as occupying as much time as a full-time job - around 40 hours per week.

You should attend your academic advisor sessions and ensure you do enough work each week to keep up with all of your modules. This includes submitting all work required for your modules, whether or not it is assessed.

If you are having academic problems, contact your academic advisor. You should see their contact details on your study page in Sussex Direct. If your query is related to a specific module, contact the module tutor. 

Getting a transcript of your results

All undergraduate finalists who have completed their degree will receive a single copy of their transcript with their degree certificate.

For graduating postgraduate students, official transcripts of marks are posted to your home address, normally at the end of November. Check your address is up-to-date in Sussex Direct.

You will receive your degree certificate at your graduation ceremony. If you are unable to attend, it will be posted to your home address shortly afterwards.

If you have not yet completed your degree, the School Office can provide you with an unofficial academic record at the end of the academic year. This lists the results of completed modules but not individual coursework marks. You can request this through the Virtual Reception. The School Office requires at least 24-hours notice for this service.

Official transcripts are available through Transcript and Alumni Services. You must clear any outstanding debts with the University before you will be allowed to graduate or receive your certificate and transcript.

Job references

Your academic advisor is the best person to go to for a reference, as they will have had regular contact with you throughout your University career. You can also ask your final year project supervisor. Requests for references are not usually refused, but it is polite to ask the proposed referee before submitting your job application.  


Other Useful Links


School of Engineering and Informatics (for staff and students)

School Office:
School of Engineering and Informatics, University of Sussex, Chichester 1 Room 002, Falmer, Brighton, BN1 9QJ
T 01273 (67) 8195

School Office opening hours: Monday – Wednesday: 10:00 – 12:30 and 13:00 – 15:00. Thursday and Friday closed..
School Office location [PDF 1.74MB]