University Counselling Services

Need help now?

You might be looking at our pages because you’re feeling desperate for help.

University Services

If you are on campus and you require urgent help call the Security Office: EXT 3333 or 01273 873333

Even if you require an ambulance, fire brigade or the police, the Security Team are First Aid-trained and can assist you until further services arrive.

If anyone is aware of an imminent and serious threat to someone’s health or personal safety, they should contact Security (3333 on campus phones or 01273 678234). Security will then co-ordinate any necessary intervention by emergency services.

Welfare drop-ins at the Student Life Centre

Quick access to advice and support is available at the Student Life Centre via drop-in sessions (on-the-day or next day appointments), to address immediate welfare concerns. If you are concerned about your welfare or wellbeing please contact the Student Life Centre to arrange a meeting with an Advisor.

Residential Life

For welfare issues you can speak to a Residential Life Manager at any time between 8am and 6pm Monday to Friday by approaching the 24hr reception desk  in York House. For emergencies out of these hours, please contact Security on 01273 87 3333 who will contact a Residential Life Manager for support if appropriate. 

Other sources of support

Mental Health Rapid Response Service (MHRRS) on 0300 304 0078. MHRRS is an NHS rapid assessment service for people suffering from mental health problems who are at risk and may not be able to keep themselves safe, or who would otherwise attend A&E for help with their mental health.

Sussex Mental Healthline on 0300 5000 101 provides help for anyone in Sussex with a concern related to mental health. This is staffed by  NHS mental health professionals 24/7, seven days per week. 

The University has signed up to Togetherall A 24/7 online community where you can anonymously access online chat, mutual support, self-assessment, self-guided courses, creative tools. Togetherall’s mental health professionals are available 24/7 for online chat and to keep the community safe. Just register here to use the service free of charge.

Student Space is a free resource for all students, providing dedicated support services for students, by phone, text, email, and webchat in addition to information and tools to help you through the challenges of coronavirus.

Shout is a confidential mental health text support line run by volunteers that is available 24/7. You can text shout at 85258 if you are struggling with low mood, anxiety, relationship difficulties, issues with bullying, are feeling suicidal, or if you just feel overwhelmed and are struggling to cope.

Student Wellbeing guide to Covid-19  - a really useful guide to support you written by students for students

Samaritans:24hr crisis phone line 116 123 or check out their mental health/Covid-19 resources Or you can call them locally on 01273 772277 for 24-hour confidential emotional support.

HOPELineUK offers phone support for young people (under 35 yrs) who are experiencing suicidal thoughts. Call 0800 068 4141 or text 07860039967 between 9am and midnight every day.


Getting Help From UCS:

UCS is not a 24-hour service but we are here to help and you if you are considering counselling with us for the first time, you can book yourself an initial appointment via If you wish to return for further counselling, or have any questions, please do not hesitate to pop in and see us or to contact us (as below) and we will do what we can to help.

If the offices are closed, leave a message on 01273 678156 or email and someone will call you back in office hours.

Contact Us

Opening Hours

UCS is open year-round with additional evening hours during term time, as indicated

Monday 9am - 5pm

Tuesday 9am - 9pm (5pm- 9pm term time only)

Wednesday 11.30am - 9pm (5pm - 9pm term time only)

Thursday 9am - 9pm (5pm- 9pm term time only)

Friday 9am - 5pm

UCS is not open on Bank Holidays or University Closure Days

Telephone 01273 678156 during office hours

or leave a message on our confidential 24-hour answer phone


Address: University Counselling Services, Health Centre Building, University of Sussex, Falmer, Brighton. BN1 9RW