Telephonist Ref: 3149

School/department: Telecoms - IT Services   
Hours: Part time hours considered up to a maximum of 21.9 hours per week (Wednesday to Friday)
Contract: Permanent 
Reference: 3149 
SalaryGrade 3, starting at £19,133 and rising to £21,236 per annum, pro rata (£11,479 and rising to £12,741 per annum, actual pro rata)
Placed on: 31 January 2020
Closing date21 February 2020.  Applications must be received by midnight of the closing date. 
Expected interview date: W/C 24th February 2020
Expected start dateASAP

Job description

This role works as part of a team operating the main switchboard between the hours of 09.00 and 17.30, Monday to Friday, and is often the first and main point of contact for the University, dealing with a wide range of enquiries.  The role holder will operate the University’s main switchboard consoles, call logging and voicemail systems.

The role-holder should have excellent communication skills and be capable of dealing with a broad range of people including internal staff and students, visitors, research participants and callers from national and international institutions.

The post holder is required to have good IT skills to operate the computer based switchboard.

Additional responsibilities include:

  • Updating the University’s central telephone directory
  • Assisting with the setting up of voicemail extensions
  • Assisting with updating the records associated with the telecommunications equipment

Download job description and person specification Ref 3149 [PDF 142.51KB]

How to apply

Download our professional services application form [DOC 183.00KB] and personal details and equal opportunities form [DOC 162.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to 

You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Clerical and Related Staff Terms and Conditions [DOC 35.00KB]

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