Switchboard Operations Team Leader Ref 8858

School/department:  IT Services
Hours: Full time considered up to a maximum of 1 FTE.
Requests for flexible working options will be considered (subject to business need).
Contract: 12 months fixed-term (maternity cover)
Reference: 8858
Salary: starting at £ 26,341 to £ 30,497 per annum, pro rata if part time
Placed on:  23 June 2022
Closing date:  08 July 2022. Applications must be received by midnight of the closing date.
Expected Interview date: To be confirmed
Expected start date: To be confirmed

Job description

The University of Sussex is a leading academic institution nestled in the beautiful South Downs, on the outskirts of Brighton. With staff and students from over 100 countries, we are a diverse and innovative environment, and one of the highest performing universities in the world. We are also a major local employer, with a revenue of over £320m per year and over 3,000 employees.

Led by an award-winning Chief Digital Transformation Officer and inspirational leadership team, we are now embarking on an ambitious programme of transformational change. Over the coming years, this digital transition will be an ever-developing programme supported by senior stakeholders both financially and strategically. Put simply, whilst we are already a highly successful organisation and business, the University will be a very different world in years to come and achieve levels of performance and digital delivery as yet unseen in the sector. All of this is underpinned by major construction and estate renewal, an exciting programme of work to add thousands of accommodation spaces, and a network replacement project to install the latest digital infrastructure as part of the journey towards a fully data-enabled organisation.

We are moving to an agile world and need to take the organisation on the same journey; to be sector leading and to deliver a model of digital delivery fit for the coming years. As this programme gains momentum, we need more people to join us as we unpick our challenges and legacy systems and move towards meeting our potential.

We are looking for a Switchboard Operations Team Leader to deliver a professional and courteous operation of the University’s main switchboard function.  

 In this role you will be the switchboard point of contact and link between students, staff members, internal departments, and external contacts.  You will provide clerical and administrative support ensuring that the processes and services for which they are responsible operate smoothly.

 You will also lead a small team of switchboard  colleagues, ensure the safety and wellbeing of the switchboard staff and ensure that the service is maintained to the best possible standards to deliver a professional and courteous operation of the University’s main switchboard function. 

In this role you will also be expected to: 

  • Ensure compliance with all relevant legislation and University policies, interpreting the same and advising on their practical  application. 
  • Work in partnership with other key stakeholders to ensure seamless service  

Please contact Becky Churchill r.churchill@sussex.ac.uk or Michelle Richardson Michelle.Richardson@sussex.ac.uk for informal enquiries.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex, on our webpages.

Download the full job description and person specification (reference number 8858) (PDF 124KB)

The University requires that work undertaken for the University is performed from the UK. 

Visa Sponsorship Queries:

This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements and be full time. Please contact HRCompliance@sussex.ac.uk so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page for further information

 How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal Details and Equal Opportunities Form [DOC 119.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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