Head of Student Conduct, Complaints, Appeals and Regulations Ref 3120

School/department: Division of Student Experience: Student Conduct, Complaints, Appeals and Regulations 
Hours: Full time or part time hours considered up to maximum of 1.0 FTE. Requests for flexible working options will be considered (subject to business need)
Contract: Permanent 
Reference: 3120
Salary: Starting at £41,526 and rising to £49,553 per annum, pro rata 
Placed on: 10 February 2020 
Closing date: 24 February 2020. Applications must be received by midnight of the closing date. 
Expected interview date: 2 March 2020
Expected start date: 1 April 2020 


Job description

The Directorate for the Student Experience is seeking to appoint an experienced professional to the role of the Head of Student Conduct, Complaints, Appeals and Regulations.

An interesting and varied role, you will lead and manage an effective and pro-active institutional compliance service responsible for the provision of advice, information and investigatory casework relating to student conduct, complaints, academic appeals, exceptional circumstances and UKVI.

You will have experience of working within regulatory frameworks and be able to demonstrate a deep and broad understanding of the application of regulations, as well as issues in relation to student cases and the Higher Education sector.

The role holder will be able to work collaboratively and proactively with a range of colleagues and services on campus as well as with statutory and voluntary organisations.

An innovative, risk conscious approach to the management of the department's approach to compliance matters, sound judgement and diplomacy, as well as the ability to manage business processes in a complex organisational structure are essential attributes required of the post holder.

Excellent interpersonal skills, including the ability to build relationships, respect confidentiality, and be able to navigate complex situations in a sensitive and professional manner.  Highly developed written and oral communication skills with meticulous attention to detail are key. 

For full details please see the Person Specification and Job Description. For an informal conversation about the role please email w.j.tozer@sussex.ac.uk or telephone on 01273 877091.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

Download the full job description and person specification (reference number 3120) (PDF XKB)


How to apply

Download our professional services application form [DOC 183.00KB] and personal details and equal opportunities form [DOC 162.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Administrative Staff and Other related faculty [DOC 37.00KB]


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