Student Centre and Hub Manager Ref: 6384

School/department: Student Experiential Services / Student Experience
Hours: Full time hours considered up to a maximum of 1.0 FTE. Requests for flexible working options will be considered (subject to business need).
Contract: Permanent
Reference: 6384
Salary: starting at £41,526 to £49,553 per annum
Placed on: 14 July 2021
Closing date: 28 July 2021. Applications must be received by midnight of the closing date. 
Expected start date: TBC


Job description

We are seeking to appoint an experienced, self-motivated and creative individual to join the Student Experiential Services team. With excellent customer service skills, you will have oversight and management of the new, flagship Student Centre, along with new online systems to support it in delivering streamlined and efficient services to students. You will be responsible for ensuring the smooth running of the Centre, liaising with multiple services and teams to ensure all students are able to access and benefit from the varied offer, and to make full use of the flexible facility this new space provides. You will have oversight of a number of online systems aimed at delivering on student choice, and improving service efficiency, to significantly improve the student experience. You will ensure staff teams are developed to make best use of systems, will develop and track achievement of performance and service level targets, analyse service level data, and use these to drive standards and inform continuous improvement in face to face and virtual service provision.

For an informal discussion please contact Sarah Hardman, email: s.hardman@sussex.ac.uk

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

Download job description and person specification Ref 6384 [PDF 217.20KB]

Visa Sponsorship Queries:
If you require visa sponsorship from the University of Sussex to undertake this role, you can find further information on our Visa page or contact HRCompliance@sussex.ac.uk to discuss your personal circumstances and whether you meet the criteria


How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal details and equal opportunities form [DOC 110.00KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.


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