Student Centre and Hub Manager Ref 7486

School/department: Student Experiential Services / Student Experience
Hours: Full-time or part-time hours considered up to a maximum 1FTE. flexible working options will be considered (subject to business need).
Contract: Permanent 
Reference: 7486
Salary: starting at £42,149 to £50,296 per annum, pro rata if part time
Placed on: 12 January 2022
Closing date:  06 February 2022.  Applications must be received by midnight of the closing date. 
Expected start date: As soon as possible


Job description

We are seeking to appoint an experienced, self-motivated and creative individual to join the Student Experiential Services team. With excellent customer service skills, you will have oversight and management of the new, flagship Student Centre, along with new online systems to support it in delivering streamlined and efficient services to students. You will be responsible for ensuring the smooth running of the Centre, liaising with multiple services and teams to ensure all students are able to access and benefit from the varied offer, and to make full use of the flexible facility this new space provides. You will have oversight of a number of online systems aimed at delivering on student choice, and improving service efficiency, to significantly improve the student experience. You will ensure staff teams are developed to make best use of systems, will develop and track achievement of performance and service level targets, analyse service level data, and use these to drive standards and inform continuous improvement in face to face and virtual service provision.

For an informal discussion please contact Sarah Lord Soares, email: S.Lord-Soares@sussex.ac.uk

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex, on our webpages.

Download job description and person specification Re 7486 [PDF 110.89KB]

The University requires that work undertaken for the University is performed from the UK. 

Visa Sponsorship Queries:    

This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements. Please contact HRCompliance@sussex.ac.uk so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page for further information.


How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal Details and Equal Opportunities Form [DOC 119.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.


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