Student Casework Officer Ref 8110

Division/ Department: Student Experience / Student Complaints, Conduct and Funding
Hours: Part Time hours considered up to 18.25 hours per week.
Requests for flexible working options will be considered (subject to business need).
Contract: Permanent
Reference: 8110
Salary: Starting at £26,341 to £30,497 per annum, pro rata if part time
Placed on: 12 May 2022
Closing date: 30 May 2022 . Applications must be received by midnight of the closing date.
Expected Interview date: TBC
Expected start date: TBC

Job description

The Student Complaints, Conduct and Funding Team is excited to offer an opportunity for a professional to join our team of caseworkers. You will possess strong analytical and communication skills, with the capability to work with regulations and procedures. You will also have demonstrable experience at working proactively with a range of parties, applying your skills in an environment where resolutions are being sought, ideally within a Higher Education setting. 

This role offers you the opportunity to make a real impact and to contribute to a high- performing team. Your proactivity and experience of engaging with a range of stakeholders will play a key role in contributing to the division’s objective of enhancing the student experience.  

The Student Casework Officer will be responsible for responding to, monitoring and progressing assigned cases in accordance with agreed guidelines, using a risk based approach and with sensitivity to ensure the health, safety and wellbeing of those involved in all cases. The role-holder will be process driven, with a compassionate mindset, and provide high-quality administrative support in relation to the following workstreams: 

  • Student Complaints
  • Student Discipline
  • Academic Appeals (where necessary)
  • Exceptional Circumstances claims (where necessary) 

Proactivity and a demonstrable ability to engage with a range of stakeholders both internally and externally is paramount in order to contribute to the division’s objective of enhancing the student experience. 

Consequently, the role-holder will provide efficient and effective support to the Student Casework Manager in the delivery of the work and the development of student compliance functions / policy / procedures within Student Support Services. Further, to provide advice and guidance to Schools of Study and other Professional Services Divisions on the application of policies and procedures on such matters. 

Key working relationships include the Deputy Director (Student Experience), the Director for the Student Experience, Student Life Centre, Student Support  Unit and School Staff (particularly School Directors of Student Experience and Directors of Teaching and Learning). 

The Student Casework Officer will report to the Student Casework Manager (Complaints and Conduct). They will be part of a wider team  supporting the Head of Service. 

Please contact Joseph Mullin ( for informal enquiries. 

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex, on our webpages.

Download job description and person specification Re 8110 [PDF 155.67KB]

The University requires that work undertaken for the University is performed from the UK. 

Visa Sponsorship Queries:

This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements and be full time. Please contact so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page for further information.

Please note that this position may be subject to ATAS clearance if you require visa sponsorship.

How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal Details and Equal Opportunities Form [DOC 119.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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