Senior Manager, Student Experiential Services Ref: 6383

School/department: Student Experiential Services / Student Experience
Hours: Full time hours considered up to a maximum of 1.0 FTE. Requests for flexible working options will be considered (subject to business need).
Contract: Permanent
Reference: 6383
Salary: starting at £41,526 to £49,553 per annum
Placed on: 15 July 2021
Closing date: 30 July 2021. Applications must be received by midnight of the closing date. 
Expected start date: tbc

Job description

An exciting opportunity has arisen within the Student Experience Division, to lead the team responsible for embedding the themes of excellent customer service and continuous improvement.

Led by the Director for the Student Experience, a transformational programme of work is underway to support the commitment to delivering an excellent student experience. This includes introduction of new ways of working, implementation of new systems to support students and staff, and the delivery of a flagship building where students can access a range of services and activities designed to enhance their experience.

An experienced manager, with a passion for excellent customer service, you will lead and support delivery through projects, initiatives and business as usual activity. You will embed new ways of working and ensure coherence across all student-facing aspects of the University’s delivery, providing the framework for delivery of a consistently excellent student experience.

For an informal discussion please contact Sarah Hardman, email:

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

Download job description and person specification Re 6383 [PDF 212.13KB]

Visa Sponsorship Queries:
If you require visa sponsorship from the University of Sussex to undertake this role, you can find further information on our Visa page or contact to discuss your personal circumstances and whether you meet the criteria

How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal details and equal opportunities form [DOC 110.00KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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