Senior Customer Support Analyst Ref: 10283
School/department: IT Services
Hours: full time or part time hours considered up to a maximum of 1 FTE. Requests for flexible working options will be considered (subject to business need).
Location: Brighton, United Kingdom
Contract: A Fixed term, maternity cover post until March 2024
Salary: starting at £35,333 to £42,155 per annum, pro rata if part time
Placed on: 05 January 2023
Closing date: 02 February 2023. Applications must be received by midnight of the closing date.
Expected Interview date: to be confirmed
Expected start date: ASAP
The University of Sussex is a leading academic institution nestled in the beautiful South Downs, on the outskirts of Brighton. With staff and students from over 100 countries, we are a diverse and innovative environment, and one of the highest performing universities in the world. We are also a major local employer, with a revenue of over £320m per year and over 3,000 employees.
Led by an award-winning Chief Digital Transformation Officer and inspirational leadership team, we are now embarking on an ambitious programme of transformational change. Over the coming years, this digital transition will be an ever-developing programme supported by senior stakeholders both financially and strategically. Put simply, whilst we are already a highly successful organisation and business, the University will be a very different world in years to come and achieve levels of performance and digital delivery as yet unseen in the sector. All of this is underpinned by major construction and estate renewal, an exciting programme of work to add thousands of accommodation spaces, and a network replacement project to install the latest digital infrastructure as part of the journey towards a fully data-enabled organisation.
We are moving to an agile world and need to take the organisation on the same journey; to be sector leading and to deliver a model of digital delivery fit for the coming years. As this programme gains momentum, we need more people to join us as we unpick our challenges and legacy systems and move towards meeting our potential.
As a Senior member of the Customer Helpdesk Team, you will be responsible for delivering a high profile ‘Expert Helpdesk’ Service. The post holder will lead on proactively contributing to the Incident Management and Service Request fulfillment processes, first stage Problem Management process and, may at times play a role in delivering support services directly to specific schools, divisions or projects.
You will also be responsible for analysing the University’s systems and processes, seek to leverage efficiency/effectiveness by studying its needs, its operating model, its workflows, and its technological systems. You will also make recommendations that will improve efficiency/effectiveness and oversea technical development projects.
Please contact Liz Davies on email@example.com for informal enquiries
The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.
You can find out more about our values and our EDI Strategy, Inclusive Sussex, on our webpages.
The University requires that work undertaken for the University is performed from the UK.
Visa Sponsorship Queries:
This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements and be full time. Please contact HRCompliance@sussex.ac.uk so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page for further information.
How to apply
You must email your completed application, and personal details and equal opportunities form, to firstname.lastname@example.org
You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.
You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.
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