Reception Coordinator Ref 4741

School/department: School of Media, Arts & Humanities
Hours: Full time or part time hours considered up to a maximum of 1.0 FTE. Requests for flexible working options will be considered (subject to business need). 36.5 Hours per week, Core hours Monday to Friday 9am – 5pm.
Contract: Permanent
Reference: 4741
Salary: Starting at £21,814 to £25,217 per annum, pro rata if part time
Placed on: 23 October 2020
Closing date: 09 November 2020.  Applications must be received by midnight of the closing date. 
Expected interview date: To be confirmed
Expected start date: November 2020.


Job description

This vacancy is only open to those currently employed by the University.

We are seeking to appoint an experienced, well–organised Reception Coordinator to work as member of the School Reception Team. The post-holder will be an excellent communicator with the ability to deliver a high level of customer service to a diverse and international clientele.

The post is part of the Reception Team within the School, and would involve providing excellent customer service in a front-line position dealing with personal callers to Reception face-to-face, handling telephone enquiries, and responding to enquiries by email to the School's main Inbox.

The role will also involve a number of specific administrative areas of responsibility, such as raising and following up purchase orders, fault reporting, organising travel and shipments for senior members of staff, and running and analysing web reports.

The successful applicant will be a confident and competent coordinator with the ability to assess, prioritise and sometimes delegate a varied administrative workload.


Experience of working in a busy, occasionally pressurised, customer-facing environment is essential and a strong commitment to consistently delivering the highest possible standard of service is expected. The appointed post holders will have the ability to show initiative, flexibility and be able to communicate effectively, both orally and in writing.

For full details and how to apply see our vacancies page.

The University of Sussex values the diversity of its staff and students and we welcome
applicants from all backgrounds.

Please contact Carmen Long for informal enquiries.

Download job description and person specification Ref 4741 [PDF 192.48KB]

All grades 1-5.  Please note that the University of Sussex is unable to provide visa sponsorship for this position, and thus any applicant should ensure that they have the legal right to work in the UK for the period of the post. The University of Sussex requires all successful applicants to provide proof of permission to work in the UK before they commence work. Should you therefore require further information, please visit the Home Office website.


How to apply

Download our professional services application form [DOC 183.00KB] and personal details and equal opportunities form [DOC 162.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to mahrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Clerical and Related Staff Terms and Conditions [DOC 35.00KB]


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