Productivity and Collaboration Products Team Manager Ref: 5297

School/department:  IT Services / Operations and Research
Hours: Full Time 37.5 hours (Mon-Fri) Requests for flexible working options will be considered (subject to business need).
Contract: Permanent 
Reference: 5297
Salary: starting at £41,526 and rising to £49,553 per annum
Placed on: 15 February 2021
Closing date: 01 March 2021. Applications must be received by midnight of the closing date.
Expected Interview date: tbc
Expected start date: As soon as possible

Job description

This is an exciting and transformational time for IT Services at the University of Sussex, as we equip our community with enviable levels of digital capability and competence in a wide variety of leading-edge technologies, ensuring we succeed in the workplace of the future and in an evolving digital society.

Recognising the increasing dependence on modern digital technology in education, research, student services and university administration, we have developed an “Ahead of the Digital Curve” Strategy, that will refresh our IT portfolio to meet the University’s evolving needs. This is a fantastic opportunity for an enthusiastic, talented individual to join our Team on this journey and play a key role in radically changing the way we support our customers, helping to shape the future of services across the University.

The role is critical to developing our vision for communications, messaging and collaboration services and will pro-actively seek to understand our business stakeholder and customer needs. This is a highly collaborative post and you will be product focussed, an excellent communicator and able to discuss issues and requirements effectively with both technical and non-technical members of our community.

You will lead a team and have the ambition to thrive within a dynamic work environment, navigating degrees of uncertainty and change. Responding to customer and stakeholder feedback, you will use agile work practises to deliver our strategic objectives and roadmap vison. You will prioritise our customer needs, whilst developing and supporting mission-critical messaging and related services to the highest levels of availability.

Our successful candidate will have a broad technical ability, including significant experience with cloud based messaging systems, threat protection solutions, identity management platforms and familiarity with supporting integration technologies. You will be proficient in the day to day operation and management of modern IT infrastructures and able to resolve complex problems in a clear and methodical manner. You will also share your considerable experience, support the highest of standards and champion emerging technologies within ITS and across the University.

This is an outstanding opportunity to work at the University of Sussex, located on a beautiful campus with many staff benefits.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

Download job description and person specification Re 5297 [PDF 220.20KB]

Visa sponsorship queries:
If you require visa sponsorship from the University of Sussex to undertake this role please contact to discuss your personal circumstances and whether you meet the criteria

How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal details and equal opportunties form [DOC 108.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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