IT Service Desk Specialist Ref 5885

School/department:  IT Services  
Hours: Full time hours up to a maximum of 36.5 hours per week
Requests for flexible working options will be considered (subject to business need).
Contract: Permanent
Reference:  5885
Salary: starting at £30,046 to £33,797 per annum
Placed on:  2 June 2021
Closing date:  16 June 2021. Applications must be received by midnight of the closing date.
Expected Interview date:  24 June 2021
Expected start date: As soon as possible

Job description

This vacancy is only open to those currently employed by the University. 

The University of Sussex has embarked on a digital transformation journey that will impact every member of our community.

Building on the University’s radical heritage and as part of our Sussex 2025 Strategic Framework, IT Services is embracing new technologies and fostering a culture of innovation. 

We are seeking a customer service professional with broad technical IT skills to join our Service Desk team.  You will play a critical role in supporting and assisting our students and staff in their use of modern IT and digital services, including use of our O365 toolset and cloud-based productivity applications.

You will be a self-starter with proven problem solving and analytical ability, coupled with excellent communication and team working skills.

As a key, visible ‘front of house’ face for IT Services, you will have a passion for customer service excellence and a drive to continually improve the experiences of our students and staff.

We are a community of over 18,000 students and 2,100 staff. Our beautiful green campus is situated on the edges of the South Downs National Park and within easy reach of the vibrant city of Brighton and Hove.

Please contact Andrew Grinsted ( for informal enquiries.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

Download job description and person specification Ref 5885 [PDF 184.50KB]

Visa Sponsorship Queries:
If you require visa sponsorship from the University of Sussex to undertake this role, you can find further information on our Visa page or contact to discuss your personal circumstances and whether you meet the criteria

How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal details and equal opportunities form [DOC 110.00KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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