IT Service Desk Coordinator Ref 2922
School/department: IT Services
Hours: Full time or part time hours considered up to a maximum of (36.5) hours per week (36.5 hours if full time). Requests for flexible working options will be considered (subject to business need)
Salary: Starting at £25,941 rising to £30,046 per annum
Placed on: 9 January 2020
Closing date: 10 February 2020. Applications must be received by midnight of the closing date.
Expected interview date: To Be Confirmed
Expected start date: To Be Confirmed
Previous applicants need not apply
We are looking for an experienced Service Desk Co-ordinator to join the Service Centre Team in IT Services. This is a full time post and a unique opportunity for the successful applicant to combine their technical knowledge with exceptional customer service skills in a client facing role.
You will be working on a busy Service Desk dealing with a variety of enquiries from staff, students dealing with customers via our front desk or on the phone . You must have strong written and verbal communication skills and a dedicated approach to providing excellent customer service.
The successful candidate will have a proven record of diagnosing and troubleshooting problems and finding solutions to technical issues. In particular you should have experience of resolving hardware, software and connectivity issues on a wide range of devices.
You will be well organised, self-motivated, with the ability to communicate technical information to staff and students who have varying levels of IT awareness, and should enjoy being part of a dynamic client facing technical support team.
How to apply
You must email your completed application, and personal details and equal opportunities form, to firstname.lastname@example.org
You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.
You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.