IT Service Desk Coordinator Ref 2922

School/department: IT Services 
Hours: Full time or part time hours considered up to a maximum of (36.5) hours per week (36.5 hours if full time). Requests for flexible working options will be considered (subject to business need)
Contract: Permanent 
Reference: 2922
Salary: Starting at £25,941 rising to £30,046 per annum
Placed on: 9 January 2020
Closing date: 10 February 2020.  Applications must be received by midnight of the closing date. 
Expected interview date: To Be Confirmed
Expected start date: To Be Confirmed

Previous applicants need not apply

Job description

We are looking for an experienced Service Desk Co-ordinator to join the Service Centre Team in IT Services. This is a full time post and a unique opportunity for the successful applicant to combine their technical knowledge with exceptional customer service skills in a client facing role.

You will be working on a busy Service Desk dealing with a variety of enquiries from staff, students dealing with customers via our front desk or on the phone . You must have strong written and verbal communication skills and a dedicated approach to providing excellent customer service.

The successful candidate will have a proven record of diagnosing and troubleshooting problems and finding solutions to technical issues. In particular you should have experience of resolving hardware, software and connectivity issues on a wide range of devices.

You will be well organised, self-motivated, with the ability to communicate technical information to staff and students who have varying levels of IT awareness, and should enjoy being part of a dynamic client facing technical support team.

Download the full job description and person specification (reference number 2922) (PDF XKB)

How to apply

Download our professional services application form [DOC 183.00KB] and personal details and equal opportunities form [DOC 162.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Clerical and Related Staff Terms and Conditions [DOC 35.00KB]

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