IT Service Desk Coordinator Ref 2336

School/department:               Information Technology Services
Hours:                                      full time or part time hours considered up to a maximum of 36.5 hours per week. Requests for flexible  working options will be considered (subject to business need).
Contract:                                  Permanent
Reference:                               2336
Salary:                                      Starting at £25,941 and rising to £30,046 per annum. It is normal to appoint at the first point of the salary scale
Placed on:                               14 October 2019
Closing date:                           28 October 2019.   Applications must be received by midnight of the closing date.
Expected start date:               asap

Job description

We are looking for an experienced Service Desk Co-ordinator to join the Service Centre Team in IT Services.

This is a full time post and a unique opportunity for the successful applicant to combine their technical knowledge with exceptional customer service skills in a client facing role.

You will be working on a busy Service Desk dealing with a variety of enquiries from staff, students and visitors working on our busy Service Centre Front Desk, or dealing with customers via our telephone service Desk . You should have strong written and verbal communication skills and a dedicated approach to providing excellent customer service.

 The successful candidate will have a proven record of diagnosing and troubleshooting problems and finding solutions to ever changing technical issues. In particular you should have experience of resolving hardware, software and connectivity issues on a range of Windows, Apple and Android enterprise and BYOD devices.

You will be well organised, self-motivated, with the ability to communicate technical information to staff and students who have varying levels of IT awareness, and should enjoy being part of a dynamic client facing technical support team.

Staff in this role will work 36.5 hours across the week. The post holder will be required to participate in the rota to cover out of hours service, weekend, minimum service days and bank holidays as required.

Download job description and person specification Ref 2336 [PDF 51.45KB]

How to apply

Download our professional services application form [DOC 183.00KB] and personal details and equal opportunities form [DOC 162.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Clerical and Related Staff Terms and Conditions [DOC 35.00KB]

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