IT Service Desk Apprentice Ref 4282

School/department: Information Technology Services
Hours: Full time 36.5 hours (Mon-Fri)
Contract: 2 year fixed term
Reference: 4282
Salary: Starting at £19,133 and rising to £21,236 per annum. It is normal to appoint at the first point of the salary scale
Placed on: 29 October 2020
Closing date: 25  November 2020 .  Applications must be received by midnight of the closing date. 
Expected interview date: TBC
Expected start date: asap

Job description

We have an exciting opportunity for an apprentice to join the Service Desk Team in IT Services. This is a full time post and a unique opportunity for the successful applicant to combine building technical knowledge with developing exceptional customer service skills.

You will be working on a busy Service Desk dealing with a variety of enquiries from staff and  students, dealing with customers via our front desk, email ticketing system, or on the phone . You must have good general communication skills and a natural desire to want to help.

Through training and mentoring the successful candidate will develop skills in diagnosing and troubleshooting problems and finding solutions to technical issues. You will gain exposure to a wide range of different technologies and devices, as well as working with ITIL processes and other industry standard working practices.

You will be well organised, extremely self-motivated, and have a passion and natural curiosity for technology and learning and skills.

Download job description and person specification Ref 4282 [PDF 196.43KB]

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds

All grades 1-5.  Please note that the University of Sussex is unable to provide visa sponsorship for this position, and thus any applicant should ensure that they have the legal right to work in the UK for the period of the post. The University of Sussex requires all successful applicants to provide proof of permission to work in the UK before they commence work. Should you therefore require further information, please visit the Home Office website.

How to apply

For full details and how to apply please visit

Download our terms and conditions summary for Clerical and Related Staff Terms and Conditions [DOC 35.00KB]

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