Housing Assistant x 6 Ref: 5437

School/department:  Housing Services
Hours: full time hours up to a maximum of 36.5 hours per week. Requests for flexible working options will be considered (subject to business need). For further details regarding flexible working please follow this link - http://www.sussex.ac.uk/humanresources/personnel/flexible-working
Core Hours between 09.30am and 4.30pm
Contract: Fixed term from 1 June 2021 to 15 October 2021
Reference: 5437
Salary: starting at £19,133 per annum (Full time)
Placed on:  02 March 2021
Closing date: 21 April 2021. Applications must be received by midnight of the closing date.
Expected Interview date: 5th, 6th or 7th May 2021
Expected start date: 1 June 2021

Job description

This vacancy is open to University of Sussex graduates and/or students who will be graduating in June 2021 in any discipline.

The University of Sussex Housing Services is seeking to appoint a friendly and organised individual to the role of summer Housing Assistant, supporting the team in delivering our summer allocations and arrivals period. The post holder will help coordinate housing enquiries via telephone, email, social media, and our reception desk, helping applicants, students, agents, parents and current residents.

You will work with a small team of Housing Assistants to provide support to the Housing Team across our busy summer period, also assisting with private sector advice events for students.

We are looking for someone with enthusiasm and a willingness to pick up new information quickly, and impart this to others. Taking initiative where appropriate to support our students and the wider housing team is important and an ability to ask questions to get the correct support for students is imperative.

We receive a high volume of emails and telephone calls over the summer period, which Housing Assistants will primarily be responsible for. A key part of the role will be helping to provide advice to our students around the allocation of accommodation, and seeking accommodation in the private sector. Full training and support will be provided.

You will need to have excellent organisational, communication and customer service skills and an ability to remain calm in a busy environment. Members of the wider housing team may on occasion ask Housing Assistants to get involved in other projects outside of general enquiries. 

You will join a friendly and committed team of housing professionals at a time of growth and investment in our housing portfolio of around 5000 bed-spaces on our campus and across the city.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

How to apply

Please see the CareerHub for the job description and further details on how to apply. Please ensure you include the reference number of the advert on your application.’ 

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