Enquiries Manager Ref: 6413

School/department: UK Recruitment, Communications, Marketing and Advancement
Hours: Full time or part time hours considered up to a maximum of 1FTE. Requests for flexible working options will be considered (subject to business need).
Contract: Permanent 
Reference: 6413
Salary: starting at £34,304 to £40,927 per annum
Placed on: 03 September 2021
Closing date: 01 October 2021. Applications must be received by midnight of the closing date
Expected Interview date: To be confirmed
Expected start date: As soon as possible


Job description

The UK Recruitment team is seeking an Enquiries Manager with proven experience in a customer service environment to lead on the development and implementation of its enquiries strategy. You should be a self-motivated and proactive person with exceptional communications skills. You should also be data-driven, work well to targets and thrive in a busy, process-driven environment.

The Enquiries Manager will oversee over 25,000 individual enquiries per year, ensuring the University has a robust and sector-leading enquiries strategy that provides those who contact us with the best possible customer experience. You will be expected to deliver regular insightful reports that outline institutional and sector trends, as well as sitting on key working groups to ensure customer experience is at the heart of our work.

The post-holder will work closely with a range of stakeholders from across the University, including academic schools and colleagues from across the Professional Services. You will be expected to gain an in-depth of the University’s Customer Relationship Management system, and be the UK Recruitment team’s lead in this area.

In addition to being the strategic lead for the University’s enquiries management, the role-holder will be expected to support key recruitment activities. This will include representing the University at Exhibitions and Fairs around the country and delivering talks and workshops to groups of prospective students and their influencers.

Please contact Kevin Betts (k.j.betts@sussex.ac.uk) for informal enquiries.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

Download job description and person specification Ref: 6413 [PDF 227.93KB]

Visa Sponsorship Queries:
This role may be eligible for sponsorship. If you require visa sponsorship from the University of Sussex to undertake this role please consult our Skilled Worker Visa information page for further information. If you want further advice on sponsorship eligibility please contact HRCompliance@sussex.ac.uk "


How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal details and equal opportunities form [DOC 110.00KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.


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