Casework Officer Ref 6360

Division/ Department: Student Experience / OSCAR (Office for Student Complaints, Appeals and Regulations) 
Hours: Full time or part time up to a maximum of 36.5 hours per week. Requests for flexible working options will be considered (subject to business need). Hybrid Work based (minimum of 50% on campus / maximum of 50% home working)
Contract: Permanent 
Reference: 6360
Salary: Starting at £26,341 to 30,497 per annum (or pro rata if part time)
Placed on: 17 September 2021
Closing date: 06 October 2021. Applications must be received by midnight of the closing date.
Expected Interview date: 18 October 2021
Expected start date: Immediate

Job description

The OSCAR Team is excited to offer an opportunity for a professional to join our team of caseworkers. You will possess strong analytical skills and be proficient at working with regulations/procedures. You will also have demonstrable experience at working proactively with students and engaging in environments where resolutions are being sought, ideally within a Higher Education setting.

 This role offers you the opportunity to make a real impact and to contribute to a high-performing team. Your proactivity and experience of engaging with a range of stakeholders will play a key role in contributing to the division’s objective of enhancing the student experience.

 The Casework Officer will be responsible for responding to, monitoring and progressing assigned cases (in accordance with agreed guidelines). The role-holder will be process driven, with a compassionate mindset, and provide high-quality administrative support across OSCAR’s portfolios. In the first instance, this will be focused on complaints and Exceptional Circumstances casework.

 Due to the remit of OSCAR’s work, the successful applicant will have a unique opportunity to develop professionally by deepening their knowledge across a range of diverse portfolios. OSCAR’s key portfolios include:

  • Student Complaints
  • Liaison with the Office of the Independent Adjudicator for Higher Education (OIA)
  • Academic Appeals
  • Student Discipline
  • Student Immigration Compliance (UKVI)
  • Exceptional Circumstances claims

 The Casework Officer will report to the Casework Manager. They will be part of a wider team supporting the Head of OSCAR with additional guidance provided by a further Casework Manager and UKVI Compliance Officer.

 Key working relationships include the Associate Director for Student Engagement (Student Experience), the Director for the Student Experience, Student Life Centre, Student Support Unit and School Staff (particularly School Directors of Student Experience and Directors of Teaching and Learning).

 Please contact Joseph Mullin ( for informal enquiries.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex, on our webpages.

Download job description and person specification Re 6360 [PDF 134.90KB]

Visa Sponsorship Queries:
This role may be eligible for sponsorship. If you require visa sponsorship from the University of Sussex to undertake this role please consult our Skilled Worker Visa information page for further information. If you want further advice on sponsorship eligibility please contact 

How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal details and equal opportunities form [DOC 110.00KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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