Casework Manager Ref: 4373

School/department: Office for Student Complaints, Appeals and Regulation (OSCAR), Student Experience
Hours: full time part time
Contract: Full time. Requests for flexible working options will be considered (subject to business need).
Reference: Permanent 
Salary: Starting at £33,797 and rising to £40,322 per annum (pro rata if part time)
Placed on: 18 September 2020 
Closing date:  02 October 2020.  Applications must be received by midnight of the closing date. 
Expected interview date: TBC
Expected start date: 04 January 2021

Job description 

This vacancy is only open to those currently employed by the University. 

The Office for Student Complaints, Appeals and Regulations (OSCAR) is delighted to offer an excellent opportunity for a professional seeking to develop their career in a higher education environment. The role requires an individual who is committed to providing high-quality support to staff and students, is adept at developing and managing university regulations and procedures, and is capable of dealing with a demanding workflow. 

The Casework Manager oversees a wide range of tasks and works in close collaboration with OSCAR’s other Casework Manager, the Casework Officers, and the UKVI Compliance Officer. The successful candidate will be responsible for managing complex processes and cases, and will be able to exercise sound judgement in relation to these. Proactivity and a demonstrable ability to engage with a range of stakeholders is paramount in order to contribute to the division’s objective of enhancing the student experience. 

The portfolio of work undertaken by OSCAR is both challenging and rewarding and offers team members the opportunity to make a real impact. The portfolio includes: 

  • Academic Appeals
  • Exceptional Circumstances claims
  • Student Complaints (including liaison with the Office of the Independent Adjudicator for Higher Education)
  • Student Discipline
  • Student Immigration Compliance (UKVI) 

The Casework Manager will report to the Head of OSCAR. Key working relationships include the Associate Director for Student Engagement (Student Experience), the Student Life Centre, Student Support Unit and School Staff. 

Please contact Wendy Tozer ( for informal enquiries. 

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

Download job description and person specification Ref 4373 [PDF 117.80KB] 

How to apply

Download our professional services application form [DOC 183.00KB] and personal details and equal opportunities form [DOC 162.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Administrative Staff and Other related faculty [DOC 37.00KB]

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