Administrative Officer REF 1632

School/department: Student Experience - Office for Student Complaints, Appeals and Regulations (OSCAR)
Hours: Full Time. Requests for flexible working options will be considered (subject to business need).
ContractFixed Term for 12 months (secondments considered)
Reference: 1632
Salary: starting at £25,482 and rising to £29,515 per annum
Placed on: 1 August 2019 
Closing date:  22 August 2019.  Applications must be received by midnight of the closing date. 
Expected interview date: TBC
Expected start date:
As soon as possible

Job description

The Office for Student Complaints, Appeals and Regulations (OSCAR) is seeking to recruit an experienced Administrative Officer to join their team. This is an excellent opportunity for a process driven and compassionate professional to assist with the delivery of key portfolios undertaken by OSCAR.

The Administrative Officer will be required to support the Head of OSCAR in the delivery of the Office’s portfolios and will have administration responsibility for the OSCAR portfolios which include Student Discipline, Academic Appeals, Exceptional Circumstances claims, Reasonable Adjustment Panel Decisions (preparing recommendations as directed) and Student Complaints. Additionally, to provide administrative support for activities relating to UK Visas and Immigration (UKVI) compliance, and other committees / meetings when required.

Applicants should be committed to ensuring an excellent student experience. Knowledge and experience in working with students in a Higher Education environment, particularly with handling student claims and queries, is preferable. Familiarity in administering student misconduct or complaints would be a distinct advantage. This role offers you the opportunity to make a real impact, within a stimulating environment and contributing positively to a busy team.

The Administrative Officer will report to the Casework Manager, in the first instance, with the objective to support the Head of OSCAR. Key working relationships include the Associate Director for Student Engagement (Student Experience), the Student Life Centre, Student Support Unit and School Staff.

Download job description and person specification Ref 1632 [PDF 133.58KB]

How to apply

Download our professional services application form [DOC 183.00KB] and personal details and equal opportunities form [DOC 162.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Clerical and Related Staff Terms and Conditions [DOC 35.00KB]