Administrative Officer, Office of Student Complaints, Appeals and Regulations (OSCAR) Ref 0418

School/department: Directorate for the Student Experience, Student Engagement and Achievement 
Hours: full time or part time hours considered up to maximum of 36.5 hours per week. Requests for flexible working options will be considered (subject to business need).
Contract: fixed term for two years
Reference: 0418 
Salary: starting at £25,482 and rising to £29,515 per annum
Placed on: 26 November 2018 
Closing date: 13 December 2018. Applications must be received by midnight of the closing date. 
Expected interview date: w/c 17 December 2018
Expected start date: January 2019.


Job description

The Office of Student Complaints, Appeals and Regulations is seeking to recruit an enthusiastic and compassionate Administrative Officer. 

The Administrative Officer will be responsible for administering Student Complaints, Exceptional Circumstances claims and Reasonable Adjustments Panel decisions, preparing recommendations as directed.  They will also support the work of the wider team, assisting with Academic Appeals and developing fair, transparent and effective student complaints and Academic Appeals policies and procedures. They will provide administrative support for activities to ensure compliance with the Office of UK Visas and Immigration (UKVI) and the Competition and Markets Authority (CMA), and assist with events and committees where required.  The Officer will also be responsible for maintaining and improving office systems in support of their responsibilities.

Applicants should be committed to ensuring an excellent student experience, and have experience in working with student queries and claims, preferably in a higher education environment. Familiarity in administering complaints or appeals would be a distinct advantage.

The Administrative Officer will report to the Head of the Office of Complaints, Appeals and Regulations. Key working relationships include the Academic Appeals Officer, the Academic Development and Quality Enhancement team, and the Student Support Unit.

Download job description and person specification Ref 0418 [PDF 114.75KB]


How to apply

Download our non-academic application form [DOC 183.00KB] and personal details and equal opportunities form [DOC 162.50KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email (don't use a web-based upload/weblink service) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Clerical and Related Staff Terms and Conditions [DOC 35.00KB]


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