Accommodation Services Manager Ref: 5078

School/department: Estates, Facilities and Commercial services
Hours: full time   Requests for flexible working options will be considered (subject to business need). 
Contract: permanent 
Reference: 5078 
Salary: starting at £33,797 to £40,322 per annum, pro rata if part time 
Placed on: 09 December 2020
Closing date: 13 January 2021.  Applications must be received by midnight of the closing date. 
Expected interview date: 25 January 2021
Expected start date:tbc


Job description

This vacancy is only open to those currently employed by the University.

The University of Sussex is seeking an accomplished and experienced professional to join the Housing Services Management Team to lead, support and develop our housing team managers and to take ownership of the day to day running of the friendly Accommodation Office within Housing Services, whilst shaping our customer service excellence approach. This is an opportunity to make your mark in the University sector in a caring, and well supported department.

Taking the team with you, caring for and seeing the potential in everyone is essential. 

Our ideal candidate will have outstanding interpersonal skills, extensive team management experience, proven business administration skills and a strong resonance with the vision and values of the University.

Ideally, you will also have experience of working in a Housing Environment and have specialist knowledge of areas of the Landlord and Tenant Act. What is more essential however, is your ability to champion our service, care about our customers (students, residents, landlords, parents, partners, community groups and internal colleagues), maintain high levels of accuracy and attention to detail, be customer focused and personable.

The role-holder will work collaboratively with partners, internally and externally to oversee and coordinate the day-to-day work of the Housing Services teams.

You will join the service at an exciting time for student accommodation at Sussex, as we continue to refresh and expand our housing portfolio of over 5000 on and off campus bed spaces whilst safeguarding a quality student housing experience.

Excellent leadership skills, initiative and the ability to communicate effectively, both orally and in writing, are essential, as is the ability to solve problems and make recommendations.

A relevant degree or equivalent work experience in a Housing environment is essential, and a recognised qualification / background in either Housing, or people management/customer service is desirable.

Please contact Mrs. Shelley Attfield S.l.attfield@sussex.ac.uk  for informal enquiries.

Download job description and person specification Ref 5078 [PDF 203.80KB]


How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal details and equal opportunties form [DOC 108.50KB]  and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to profservicesrecruitment@sussex.ac.uk

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

Download our terms and conditions summary for Administrative Staff and Other related faculty [DOC 37.00KB]


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